Effective interpersonal skills are based on effective communication
Chapter 5 p.1
I Ask
I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?
I Answer
You are right – this is a critical aspect of success. Good interpersonal skills in your business life as well as your personal life are based on effective communication.
Your contribution and value-add depend in a large measure on your ability to communicate effectively with customers and team members; understanding their behavior and respecting the nature of your relationship.
Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.
I Explain
This section of the book deals with the various tools and concepts that will assist you in managing interpersonal relationships.
But first – let’s study the Mindmap.
Apply the process of Actions & Results rather than Analysis & Understanding.
Use your great personal capacity and gain in understanding of how and where you do your best work; avoid focusing on analyzing yourself and thinking that once you understand yourself you will do something.
Take action and learn as you do, rather than analyzing, trying to understand and then doing.
Interpersonal skills
- 7 habits of highly effective people
- Growing the arena – The Johari window
- Stimulus and response
- Association and Dissociation
- Finding common ground
- Understanding DISC profiles
Close the Feedback gap
- Stimulus and response
- Responding to anger signals
- Effective questioning
- Productive listening
- Association and dissociation
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