Signals

Transformation process
Transforming my career into a thriving career
Chapter 5
p.8
I really want to grow in my job and as a person become a real “World Class Champion” in everything I do. How do I go about it?
The Walk and Talk Process provides ample opportunity for growing your personal and job related skills to a level that will enable you to achieve excellence in everything you do.
Once you become aware of your current level of competence your transformation into a “World Class Champion” not only depends on how you utilize opportunities to learn but also on how you choose to deal with the feelings involved in this process of transformation.
Through learning from feedback and practicing and monitoring it, you can grow from a position of being “unconscious of your incompetence” to a position where you can do your job so well that you become “unconscious of your competence” – it just becomes the way you do things. It will, however, depend largely on how you choose to deal with feedback and the pain caused by it.
The following diagram illustrates the “Process of Transformation” as steps that we have to climb in the process of growing in our job.
Feedback can cause pain. If you ignore the signal, make excuses or go into denial, you follow the path of fools as no growth will occur.
Rather pay attention to painful signals and acknowledge them as Motivational Tools for growth.
“Incompetence” does not imply a value judgement… it refers to skills to be learned… “Competence” on the other hand refers to skills used.

Transforming my career into a thriving career

Chapter 5 p.8

w&t_question

I Ask

I really want to grow in my job and as a person become a real “World Class Champion” in everything I do. How do I go about it?

w&t_exclamation

I Answer

The Walk and Talk Process provides ample opportunity for growing your personal and job related skills to a level that will enable you to achieve excellence in everything you do.

Once you become aware of your current level of competence your transformation into a “World Class Champion” not only depends on how you utilize opportunities to learn but also on how you choose to deal with the feelings involved in this process of transformation.

Through learning from feedback and practicing and monitoring it, you can grow from a position of being “unconscious of your incompetence” to a position where you can do your job so well that you become “unconscious of your competence” – it just becomes the way you do things. It will, however, depend largely on how you choose to deal with feedback and the pain caused by it.

The following diagram illustrates the “Process of Transformation” as steps that we have to climb in the process of growing in our job.

w&t_ch7_b_the_process_of_transformation

w&t_binoculars

I Explain

Feedback can cause pain. If you ignore the signal, make excuses or go into denial, you follow the path of fools as no growth will occur.

Rather pay attention to painful signals and acknowledge them as Motivational Tools for growth. This is especially true for someone considering a midlife career change, you needs lots of input and feedback before you make the change.

w&t_elephant

I Advise

“Incompetence” does not imply a value judgement… it refers to skills to be learned… “Competence” on the other hand refers to skills used.

Manage anger signals and respond effectively

Chapter 5 p.9

w&t_question

I Ask

Angry? Me? No! I never get angry, at least I never show it, especially not with customers and colleagues.

Is there anything wrong with that?

w&t_exclamation

I Answer

The issue is not whether you show anger or not, but whether you know how to deal effectively with anger signals. The inability to do so often leads to destructive behavioral patterns and can easily let you end up in a guilt cycle.

What is needed, in Mike Matulovich’s terms, is real Elephant behavior in dealing with anger.

The diagram below contrasts the way in which the Elephant, the Ostrich and the Rhinoceros deal with anger.

w&t_ch5_n_responding_to_anger_signals

Four guidelines to manage anger and respond effectively:

  1. Address the problem.
    • Ask questions in order to obtain information to solve the problem.
    • Re-frame: What else could it mean?
  2. Dissociate from criticism and use a SMART action plan to solve the problem.
  3. Ask yourself what you can learn from this situation.
  4. Then let it go and forgive yourself
w&t_elephant

I Advise

Sounds to me as if some emotional awareness would serve you well in dealing with your anger.

Also remember the Issue Resolution model.

Interpersonal skills
Effective interpersonal skills are based on effective communication
Chapter 5
p.1
I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?
You are right – this is a critical aspect of success. Effective interpersonal skills in your business life as well as your personal life are based on effective communication.
Your contribution and value-add depend in large measure upon your ability to communicate effectively with customers and team members, understanding their behavior and upon the nature of the relationship you maintain with them.
Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.
This section of the book deals with the various tools and concepts that will assist you in managing Interpersonal relationships.
But first – let’s study the Mindmap.
Apply the process of Actions & Results rather than Analysis & Understanding.
Use your great personal capacity and gain in understanding of how and where you do your best work while you work; avoid focusing on analyzing yourself and once you understand you will do something. Take action and learn as you do, rather than analyzing, trying to understand and then doing.
Interpersonal skills:
7 habits of highly effective people
Growing the arena – The Johari window
Stimulus and response
Association and Dissociation
Finding common ground
Understanding DISC profiles
Feedback gap:
Stimulus and response
Responding to anger signals
Effective questioning
Productive listening
Association and dissociation

Effective interpersonal skills are based on effective communication

Chapter 5 p.1

w&t_question

I Ask

I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?

w&t_exclamation

I Answer

You are right – this is a critical aspect of success. Good interpersonal skills in your business life as well as your personal life are based on effective communication.

Your contribution and value-add depend in a large measure on your ability to communicate effectively with customers and team members; understanding their behavior and respecting the nature of your relationship.

Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.

w&t_binoculars

I Explain

This section of the book deals with the various tools and concepts that will assist you in managing interpersonal relationships.

But first – let’s study the Mindmap.

Apply the process of Actions & Results rather than Analysis & Understanding.

Use your great personal capacity and gain in understanding of how and where you do your best work; avoid focusing on analyzing yourself and thinking that once you understand yourself you will do something.

Take action and learn as you do, rather than analyzing, trying to understand and then doing.

Interpersonal skills

Close the Feedback gap