Personal Life

Using the Career Development Guide
Chapter 1
Within the pages of the Walk & Talk guide you will find many very useful tools and processes to assist in getting the most out of your career and personal life. The book is presented in the form of four characters interacting with each other, asking questions, giving answers, supplying more information and adding extra wisdom. On this page you will meet three of these characters, Questioning Qwesty, Clarifying Exclamy, Knowledgeable Bino and Wise Elephant. On page three is a more thorough introduction to the three characters.
This guide aims to assist the reader in building a career like one would build a business, the same knowledge that build successful family businesses build rich and successful careers. View the skills, resources and relationships one accumulates as key building blocks in building a career you want, work becomes fun and one never has to do another days work in your entire life!
We named this book the Walk & Talk guide because one learns the skills required for a successful career and business the same way one learns to walk and talk; by observing and imitating those who already know how to do it! Your desire to walk and talk came from being amongst people who could walk and talk. How do you get exposed to where your talents applied means you never do a days work in your life. In short, identify the skills one needs to achieve a goal, identify the individual or organization that does what you require and engage those resources. Career training, career education and the importance of career networking can be achieved using a straightforward career builder process we call “Identify and engage the resources one needs to build a great career!”
We have compiled this book and it contains processes that strive to assist you in building a super successful career!
PS. Supplement all you learn from this book with extra resources such as the web (we provide many useful links), books, people (start a discussion group at the office), forums ext.
Before setting out on this big journey of discovery as you call it, explain to me how this book is organized. Will I be able to find my way when I want to read about a certain topic or wish to review some material?
The content is organized and presented in two ways to help you obtain the maximum value from reading and using this book.
On the next page you will find a Table of Content which indicates the structure of the book. As indicated on the previous page, the Walk & Talk process concerns itself with three principal role players. The contents is consequently grouped under three main headings relating to the INDIVIDUAL, the COMPANY and the CUSTOMER.
Within these main headings, the topics are organized in a series of categories for ease of reference. The aim is to convey to you the essence of each topic as clearly and concisely as possible.
Besides orientating you about the concepts and tools used in the company, this book is also intended to serve as a reference guide to be used whenever you wish to refresh your memory on relevant concepts and processes as they crop up in your work.
A book of this nature can never contain ALL the information needed for a complete understanding of each topic (although we try :-). Many of the topics will be clarified during training sessions and further discussion groups. We will also use the internet extensively for many more relevant sources of information.
Many of the concepts presented here span the boundaries of the categories used to organize the material for presentation in book format. Many key topics should be read and explored in conjunction with one another. Therefore the various topics and themes are presented as “mind maps” as well to assist you in developing an overall picture of the various ideas and their inter-relationships.
Depending on your current level of growth, you will find the Walk & Talk process a useful tool:
To enhance your understanding of the concepts, skills and tools relevant to your work within a company, your career and in your personal life.
As a quick reference guide to refresh your memory about the tools, processes and diagrams as they crop up in your work.
As a guide to identify personal training and development needs.

Using the Career Development Guide

Chapter 1

Tools and processes

Within the pages of the Walk & Talk guide you will find many very useful tools and processes to assist in getting the most out of your career and personal life. The book is presented in the form of four characters interacting with each other, asking questions, giving answers, supplying more information and adding extra wisdom. On this page you will meet three of these characters, Questioning Qwesty, Clarifying Exclamy and Wise Elephant. On page three is a more thorough introduction to the three characters.

This guide aims to assist the reader in building a career like one would build a business, the same knowledge that build successful family businesses build rich and successful careers. View the skills, resources and relationships one accumulates as key building blocks in building the career you want, work becomes fun and one never has to do another day’s work in your entire life!

Walk & Talk guide

We named this book the Walk & Talk guide because one learns the skills required for a successful career and business the same way one learns to walk and talk; by observing and imitating those who already know how to do it! Your desire to walk and talk came from being amongst people who could walk and talk. How do you get exposed to where your talents applies means you never do a days work in your life. In short, identify the skills you need to achieve a goal, identify the individual or organization that does what you require and engage those resources. Career training, career education and the importance of career networking can be achieved using a straightforward career builder process we call “Identify and engage the resources you needs to build a great career!”

We have compiled this book and it contains processes that strive to assist you in building a super successful career!

PS Supplement all you learn from this book with extra resources such as the web (we provide many useful links), books, people (start a discussion group at the office), forums etc.

w&t_question

I Ask

Before setting out on this big journey of discovery as you call it, explain to me how this book is organized. Will I be able to find my way when I want to read about a certain topic or wish to review some material?

w&t_exclamation

I Answer

The content is organized and presented in two ways to help you obtain the maximum value from reading and using this book.

On the next page you will find a Table of Content which indicates the structure of the book. As indicated on the previous page, the Walk & Talk process concerns itself with three principal role players. The contents is consequently grouped under three main headings relating to the INDIVIDUAL, the COMPANY and the CUSTOMER.

Within these main headings, the topics are organized in a series of categories for ease of reference. The aim is to convey to you the essence of each topic as clearly and concisely as possible.

Besides orientating you about the concepts and tools used in the company, this book is also intended to serve as a reference guide to be used whenever you wish to refresh your memory on relevant concepts and processes as they crop up in your work.

A book of this nature can never contain ALL the information needed for a complete understanding of each topic (although we try :-). Many of the topics will be clarified during training sessions and further discussion groups. We will also use the internet extensively for many more relevant sources of information.

Many of the concepts presented here span the boundaries of the categories used to organize the material for presentation in book format. Many key topics should be read and explored in conjunction with one another. Therefore the various topics and themes are presented as “mind maps” as well to assist you in developing an overall picture of the various ideas and their inter-relationships.

w&t_elephant

I Advise

Depending on your current level of growth, you will find the Walk & Talk process a useful tool:

  • To enhance your understanding of the concepts, skills and tools relevant to your work within a company, your career and in your personal life.
  • As a quick reference guide to refresh your memory about the tools, processes and diagrams as they crop up in your work.
  • As a guide to identify personal training and development needs.
Mentoring

Mentoring

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The difference between coaching, mentoring and counseling.

(See also: key result areas)

This page explains coaching, mentoring and counseling and how to apply them in your work and personal life. We do this in a question and answer style of writing. Starting with the question, “What does mentoring mean?”

coaching counseling mentoring

Ask

Do you know what my team player skills leader said to me yesterday? He wants me to act as a mentor to one of my junior colleagues!

But how do I go about it? I’m not even sure if I know what mentoring means.

coaching mentoring

Answer

Mentoring, coaching and counseling are related concepts.

All three deal with a process of helping another person to grow and develop.

In a work environment a mentor, coach or counselor is usually a person who is experienced in the area in which the competencies of a colleague still need development.

The diagram below illustrates the three concepts and how they differ in focus.

mentoring coaching

Mentoring Coaching

Thank you to: Elizabeth Hayes

responsibilities of a mentor

Ask

Yes, but can you tell me what those same core skills are?

mentoring styles

Answer

It is essential that mentors, coaches and counselors have the following skills:

mentorship pictures

Mentorship pictured

mentoring and coaching

Explain

To be able to maximize the growth of the individual being mentored and add value to the relationship, the mentoring skills and style of the mentor should be developed and adapted to suit the developmental level and need of the individual being mentored.

mentorship process

Ask

Wait a minute, there’s still a lot I need to know!

What does it mean to adapt your mentoring style to the developmental level of the individual being mentored?

Mentorship styles (S) in relation to the Developmental level (D) of the individual being mentored

mentorship

Mentorship Process

coaching mentoring e counseling

Answer

According to Hersey and Blanchard, four developmental levels of the individual being mentored can be distinguished, ranging from D1 to D4 (as they call it).

At each level the individual being mentored needs a different monitoring style to maximize growth.

They have further identified four mentoring styles (S1 to S4) which differ from each other in terms of the amount of supportive and directive behavior each encompasses.

The diagram above illustrates what each developmental level entails, as well as the appropriate mentoring style that will facilitate the individual being mentored’s growth to the next level.

differences between coaching and mentoring

Ask

OK, so that means that my colleague , who has high commitment and low competence, is on developmental level D1 and he needs a Directing Mentoring Style. S1: a lot of structure, control and supervision.

coaching y mentoring

Advise

Remember to adapt your mentoring style as your individual being mentored moves to another development level.

mentor ship

Explain

The mentoringprocess can be regarded as the growth of the individual being mentored’s self-concept through goal directed behavior. As indicated in the diagram below, the individual being mentored is guided from one goal (G1) to a more complex one (G2). The sense of achievement leads to the enhancement of the individual being mentored’s self-concept, or sense of self-worth (S-C.1 to S-C.2)

After achieving the goal, it is vital that the mentor assists the individual being mentored to REFLECT on the achievement.

Through reflection (which implies honest feedback) self-analysis and self-evaluation, growth of the individual being mentored’s self-concept is facilitated.

mentorship model

Mentorship model

mentoring y coaching

Advise

The Performance Management Process is a very effective vehicle for setting and reviewing goals.

Interpersonal skills
Effective interpersonal skills are based on effective communication
Chapter 5
p.1
I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?
You are right – this is a critical aspect of success. Effective interpersonal skills in your business life as well as your personal life are based on effective communication.
Your contribution and value-add depend in large measure upon your ability to communicate effectively with customers and team members, understanding their behavior and upon the nature of the relationship you maintain with them.
Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.
This section of the book deals with the various tools and concepts that will assist you in managing Interpersonal relationships.
But first – let’s study the Mindmap.
Apply the process of Actions & Results rather than Analysis & Understanding.
Use your great personal capacity and gain in understanding of how and where you do your best work while you work; avoid focusing on analyzing yourself and once you understand you will do something. Take action and learn as you do, rather than analyzing, trying to understand and then doing.
Interpersonal skills:
7 habits of highly effective people
Growing the arena – The Johari window
Stimulus and response
Association and Dissociation
Finding common ground
Understanding DISC profiles
Feedback gap:
Stimulus and response
Responding to anger signals
Effective questioning
Productive listening
Association and dissociation

Effective interpersonal skills are based on effective communication

Chapter 5 p.1

w&t_question

I Ask

I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?

w&t_exclamation

I Answer

You are right – this is a critical aspect of success. Good interpersonal skills in your business life as well as your personal life are based on effective communication.

Your contribution and value-add depend in a large measure on your ability to communicate effectively with customers and team members; understanding their behavior and respecting the nature of your relationship.

Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.

w&t_binoculars

I Explain

This section of the book deals with the various tools and concepts that will assist you in managing interpersonal relationships.

But first – let’s study the Mindmap.

Apply the process of Actions & Results rather than Analysis & Understanding.

Use your great personal capacity and gain in understanding of how and where you do your best work; avoid focusing on analyzing yourself and thinking that once you understand yourself you will do something.

Take action and learn as you do, rather than analyzing, trying to understand and then doing.

Interpersonal skills

Close the Feedback gap