Learning Experience

Key questions

  • Why is a job-shadowing contract necessary?
  • What is in a job-shadowing contract?
  • How do you become useful in the workplace?
  • What is a Learnership?

2.1 Introduction

As career guide, you must show prospective job seekers how they can go to work with people who are successful in their area of interest. Now each one can get work experience on their CV.  The same goes for when the career seeker is already working and wants to gain more skills. They must do their own work quickly, come to an agreement with their supervisor and do work with the person they want to learn from.  You have already covered a bit on workplace experience in PCAR04Y, Unit 3.3, so you understand why workplace experience is so important.

The working person that the career seeker wants to learn from does not always know what is expected of them or they are not in the possession of mentoring skills.  You will be provided with some guidelines on writing a short letter that will help the working person in this regard.  Read about this in the next section.

Your goal is to tutor the career seeker on how to be useful in order to learn and gain experience. The career seeker will become useful by experiencing observing, reflecting and then practicing through doing, under tutelage of the working person.  If you are at all unsure what volunteering, reflecting and observing entails please use google.com and wikipedia.org for further information. There is a brief summary in Section 2.3.

Most people who go shadowing can be paid when they do a good job and the company decides to pay for work done. Remind the career seekers to inform their supervisors and ask advice from people around them. It will increase the learning experience and also increase the chances of them getting paid. Many should gain employment as part of Learnerships since the people at the company know the person and propose or support their application.  We will discuss Learnerships in Section 2.4.

PCAR053, Unit 2, Activity 1

  1. Look at the following concepts on the Internet:
  2. A total high school program as on Wikipedia
  3. Extern-ship (or a experiential learning activity) There are externships examples for most careers on the web. In an externship, you go to work with people, to gain work skills in an informal way.
  4. Search the web for suitable examples for your area or the specific career seeker.
  5. Give two examples on your Career library!
  6. Capture your personal experiences and discoveries on your Blog.
  7. Record your experiences while completing the above activities in your MiCareer Book as part of your assignments.

Feedback:

The web gives access to many of these examples. The originators of these programs may even communicate directly with you on your request. Expand your access to resources by joining these web sites where they allow you to do so.

Click on the following link to view a brief story of another career seeker.  http://www.youtube.com/watch?v=7iIsb67-j7s Listen to Linky, a Siwelane-Community Activist. She became involved in a skills development project that helped her and her daughter on their career paths.

2.2 The job-shadowing contract

We offer some sample clauses to get the career seekers and career growers going with regards to requesting work access.

  • I am in a career access and growth program. The jobs and the economy grow as more people get productive. I would like to join the productive people like you and help grow my family, community, and country.
  • I want to shadow you at work to gain work experience.
  • I commit to help where I can and do as I am told.
  • I understand that this is not employment or an interview in any way.
  • I am exchanging value with you and can do other tasks for you in exchange for observing and learning.
  • I commit to share with others directly and on the web where practical what and how I learned. It grows the online career library for the whole country.
  • Would you please help me to reflect what I observed to ensure that I grasp and understand what I learn?
  • I am a mentee who drives my learning processes. As mentor, you should benefit from the exchange since I learn from you. I compensate you by the value exchange method. We do it everyday at home.
  • Inform supervisors and Human resources that you are shadowing.

PCAR053, Unit 2, Activity 2

  1. Discuss the above clauses of a possible contract with career seekers and career growers. Ensure they can explain their objectives with confidence.
  2. Capture your personal experiences and discoveries on your Blog.
  3. Record your experiences while completing the above activities in your MiCareer Book as part of your assignments.

Feedback:

A short letter to the working person will help him/her and the career seeker or grower. Work these clauses into the letter.  This will serve as a possible contract.  Clear communications and setting out of rules will prevent the person being shadowed from feeling threatened or stolen from. Both parties know why they are there and both know their place. This decreases the room for misunderstanding and disappointment.

2.3 Observation, reflection and practice

Ask the career seeker to remember their exploration and observations from their own personality traits in PCAR01V Unit 2 and careers in PCAR01V Unit 6.  Ask them to apply the same process of exploration and observation during job shadowing.  Help the career seekers / growers to continue exploring and discovering their strengths and weaknesses.  The job shadowing is an ideal opportunity for that. See Tutorial letter PCAR01V/103/2008

Observe how people in the workplace do their work, and simply mimic them to practice the same skills.  This way you will learn new skills very fast.

2.4 Learnerships

Go to SAQA’s website for a definition of and information on Learnerships.

SAQA’s mission is to ensure the development and implementation of a National Qualifications Framework (NQF) which contributes to the full development of each learner and to the social and economic development of the nation at large. The learnership campaign is therefore one of the processes that will ensure that SAQA’s commitment is seen to be a vital component of learnerships now and in the future.

Learnerships are defined as the new professional and vocational education and training programmes. They combine theory and practice and culminate in a qualification that is registered on the NQF. A person who successfully completes a learnership will have a qualification that signals occupational competence and which is recognised throughout the country.

To read more on SAQA’s website go to the “focus area” drop down menu and click on learnerships.

Also, read all about learnerships on the skills portal.

Scroll down to the table called: Learnerships: The A to Z. The following topics are covered there:
What is a learnership?
What makes a learnership different?
What are the principles of learnerships?
How is a learnership program developed?
How are learnerships implemented?
How are learnerships financed?
How are learnerships delivered?
How are learnerships assessed?
A to Z courtesy of CPT Learnership Development

Find any learnership on The Skills Portal’s online learnerships database.

You will notice that a learnership can only be done through a specific SETA.  And all of the SETA’s has their way of doing a learnership.  That is why you must contact the specific SETA applicable to your career seeker, who is interested in a learnership.  For example, if your career seeker is interested in becoming a food technologist, they will find a suitable learnership with the Foodbev setaThe service seta also has a very good explanation on learnerships.

To find all the SETA’s, go back to http://www.saqa.org.za/ and click on the “Accredited Education & Training Quality Assurance bodies” button on the left of the screen.  You will now find all the names of the SETA’s and links to their websites.

PCAR053, Unit 2, Activity 3

  1. Study the above websites on learnerships.  Take one of your career seekers and see if you can find a learnership for that person.
  2. Capture your personal experiences and discoveries on your Blog.
  3. Record your experiences while completing the above activities in your MiCareer Book as part of your assignments.

Feedback:

Try staying up to date with news about skills development and the service seta’s on The Skills Portal home page.  The more you read about this topic the easier it will become to understand.  The day that you need to help a career seeker with learnerships, you can go and speak to the specific SETA.  They will give you good guidelines on what to do and where to go!  Remember, that is what they are there for, so feel free to make use of that service!

2.6 Conclusion

In this unit, you have learnt how the career seeker can benefit from doing some form of job shadowing.  By just observing experts in the workplace, mimicking them and practicing what you see, you can learn a lot.  Motivate your career seeker to keep on moving and speaking to experts.  This is the only way they will find their passion and find resources to live their passion.

We congratulate you on moving on to the next unit where you share your experiences with career seekers and interested community members, in the workshop.  Remember, as in the previous assignment (of Module 4), the workshop contact will start growing your career guidance network and future business.

You earn according to a self-driven identified and claimed results.

Basic principles

Investment in your effort, growth, team, etc.

Direct contribution paid when the money is in.

Longer term impact less cost of getting the results

Apply eclectic innovation and delivery

Grow core capacity

Deliver projects

Develop suppliers.

Develop clients.

Claim your compensation

The production loop elements included choosing, planning, identifying, delivering and claiming.

To identify and claim your slice of the results is an enriching experience in many ways. You learn what others think and you get more money!

Use the team help processes as in the performance management system of Next S. (Ask for the performance review process from Next S human development.)

Gather information:

You gather the information similar to a practical “Portfolio of evidence”.

It is discussed in the team, agreement is reached and the pie is sliced. The money is paid. CONCLUDED!

In case of differences we grow even faster by getting external views and expertise. The external uninvolved person listens, integrates to interactively give a considered solution. Typically we agree at this time.  CONCLUDED!

Should we not agree, each party get their own expertise, they listen and ask again. The three makes a final decision.  CONCLUDED!

While this exiting learning experience runs, we can already work together since the challenge moved external.

  • List your key personal passions and interests
  • Look at the past year and try to identify and describe definitive growth and performance.
  • What are your current task opportunities in the projects?
  • Industry fit: It is necessary to ascertain your position, task and goals in relation to the industry requirement.

Search for jobs that more or less describe what you are doing, or what you think you can do / want to do.  The jobs you find might be in a different industry, but the job description itself fits your skills and you can apply it in any industry.

  • Make use of jobsites
  • Put your CV up at a job search site or with a recruiter.  Go for interviews!  This is a great way of ascertaining your industry worth.
  • Especially if you are considering a mid life career change

Get the name of the position, the approximate earnings, the job responsibilities and requirements for the following questions.

4.1  Find out what growth areas are important to you (You will find this out only when you make contact).

What of the above industry related responsibilities are important for you and for growth in your job?  What other areas are important that is not mentioned in your newfound knowledge?  Discuss this with the group working with you and/or your team members.

4.2  Find out what skills and industry knowledge you need.  What are your gaps?  Make a list of the competencies and people you require.

4.3  What is your industry worth?

  • Actions:  How would your company compensate in money, personal growth and possible participation in greater returns?
  • Discuss with your co-workers and get their impressions and input.
Taking charge of your reactions and behaviors using NLP
Chapter 5
p.4
What is meant by “Playing the Glad Game”? Pretending to be happy when I’m not ? And what does it have to do with business’?
Nowadays we hear a lot about Neurolinguistic Programming, or NLP. NLP is a way of taking control of your mental state and taking charge of your reactions and behavior.
Mike Matulovich coined the concept “The Glad Game” which in essence is about finding something positive in all negative experiences; in other words, playing a positive mind game through which you direct the way you react to external stimuli which you receive from situations or interactions.
There are many aspects to The Glad Game. Let’s focus on one of them: All external events pass through your individual mental filters, which consist of aspects such as beliefs, values, memories, your experience of time, space, energy, etc. They in turn determine how you interpret those events. It is important to realize that these filters can cause you to distort, generalize or even delete external stimuli.
Playing the Glad Game implies deliberately changing negative filters.
For example, if you make a mistake, convert it from a negative internal attitude of “I am stupid” to a positive attitude of “This is a good learning experience”.
So that’s where the “Glad” comes in, instead of a negative picture about myself I deliberately frame it in a positive state of mind leading to a positive way of dealing with a mistake..
The process of receiving and processing information:
1. An external event happens
2. Internal filters interpret the event
My experience of Time / Space / Matter and energy forms my internal meta programs determine which filter to use.
Meta programs include:
Value
Beliefs
Memories
Decisions
Language
Attitudes
These meta programs switches on the filter which fits with ones personal perception. This internal filter determines what should happen with the event, generally one of three things:
Delete filter – Deletes appropriate or inappropriate
Generalize filter
The brain runs programs to switch on a light. It can run inappropriate programs for example a phobia against spiders.
Distortion filter – Punish self “I am stupid”
3. An internal representation is formed
Consciously turn the event into a positive event or as a learning experience.
4. Your own emotional reaction to the event takes shape
Consciously shaping an event into the positive adds to ones positive state of mind.
5. Physiology and behavior is determined by your emotional reaction
Based on a positive relation to which filters are switched on ones physiology and behavior will automatically follow the positive state of emotion.
6. Language as medium of expression
Expression, verbal or otherwise, can now not help but be genuinely positive and constructive.
The above explanations makes it obvious how the Glad Game relates to the workplace.
A manager criticizes your work – his criticism filters through your internal representation (how you picture yourself). If you have a negative attitude your state of mind becomes negative, affecting your behavior, for example you withdraw. This adds to a further negative state of mind which affects the type of language you use, for example denial or blame.
If you play the Glad Game your positive image gives you a positive state of mind which in turn has a positive affect on your behavior and language. If customers give you negative feedback, you need to be able to thank them for the feedback and ask further questions to ensure that you can address the customer’s needs.
This is true Elephant behavior.

Taking charge of your reactions and behaviors using the GLAD GAME and NLP techniques.

Chapter 5 p.4

w&t_question

I Ask

What is meant by “Playing the Glad Game”? Pretending to be happy when I’m not ? And what does it have to do with business?

w&t_exclamation

I Answer

Nowadays we hear a lot about Neurolinguistic Programming, or NLP. NLP is a way of taking control of your mental state and taking charge of your reactions and behavior.

Mike Matulovich introduced us to the concept “The Glad Game” which in essence is about finding something positive in all negative experiences; in other words, playing a positive mind game through which you direct the way you react to external stimuli which you receive from situations or interactions.

w&t_binoculars

I Explain

There are many aspects to the Glad Game. Let’s focus on one of them: all external events pass through your individual mental filters, which consist of aspects such as beliefs, values, memories, your experience of time, space, energy, etc. They in turn determine how you interpret those events. It is important to realize that these filters can cause you to distort, generalize or even delete external stimuli.

Playing the Glad Game implies deliberately changing negative filters.

For example, if you make a mistake, convert it from a negative internal attitude of “I am stupid” to a positive attitude of “This is a good learning experience”.

From the wikipedia: Glad Clubs” appear to have been popular for a while; however, it is questionable if they were ever more than a publicity gimmick. The Glad Clubs may have been simply a means to popularise the use of The Glad Game as a method for coping with the vicissitudes of life—loss, disappointment, and distress.[citation needed] Nevertheless, at least one “glad club” exists today, in Denver, Colorado.[3]

There is even a song that says not all of us want to PLAY THE GLAD GAME all the time- it is fun!

w&t_question

I Ask

So that’s where the “Glad” comes in, instead of a negative picture about myself I deliberately frame it in a positive state of mind leading to a positive way of dealing with a mistake..

The process of receiving and processing information:

1. An external event happens

2. Internal filters interpret the event

My experience of Time / Space / Matter and energy forms my internal meta programs determine which filter to use.

Meta programs include:

  • Value
  • Beliefs
  • Memories
  • Decisions
  • Language
  • Attitudes

These meta programs switches on the filter which fits with your personal perception. This internal filter determines what should happen with the event, generally one of three things:

  • Delete filter – Deletes appropriate or inappropriate
  • Generalize filter – The brain runs programs to switch on a light. It can run inappropriate programs for example a phobia against spiders.
  • Distortion filter – Punish self “I am stupid”

3. An internal representation is formed

Consciously turn the event into a positive event or as a learning experience.

4. Your own emotional reaction to the event takes shape

Consciously shaping an event into the positive adds to one’s positive state of mind.

5. Physiology and behavior is determined by your emotional reaction

Based on a positive relation to which filters are switched on one’s physiology and behavior will automatically follow the positive state of emotion.

6. Language as medium of expression

Expression, verbal or otherwise, can now not help but be genuinely positive and constructive.

w&t_ch5_d_the_glad_game

The above explanations makes it obvious how the Glad Game relates to the workplace.

w&t_binoculars

I Explain

A manager criticizes your work – his criticism filters through your internal representation (how you picture yourself). If you have a negative attitude your state of mind becomes negative, affecting your behavior, for example you withdraw. This adds to a further negative state of mind which affects the type of language you use, for example denial or blame.

If you play the Glad Game your positive image gives you a positive state of mind which in turn has a positive effect on your behavior and language. If customers give you negative feedback, you need to be able to thank them for the feedback and ask further questions to ensure that you can address the customer’s needs.

This is true Elephant behavior.