interpersonal skills

Mentoring

by Unre Visagie

The different aspects concerned with mentoring in a company
Chapter 8
p.1
Some companies have formal mentoring programs in order to assist new team members.
Is there a mentoring program within your company?
To assist all team members of to reach their maximum potential, is fundamental to the philosophy of the company. An active mentoring program is therefore part of the management process within the organization.
Every person should aspire to become a mentor since that is the best mechanism whereby succession planning occurs. Succession planning in turn is the best way to ensure your own advancement.
The following Mind Map illustrates the processes which show successful mentoring as well as the links to the other skills described in this book.
Mentoring:
Understanding human needs
Responsibilities of a mentor
Mentoring, Coaching and Councelling.
Other skills required for mentoring:
Career planning and performance management
Interpersonal skills
Effective team skills
Underlying principles

The different aspects concerned with mentoring in a company

Chapter 8 p.1

wt question37 Mentoring

I Ask

Some companies have formal mentoring programs in order to assist new team members.

Is there a mentoring program within your company?

wt exclamation37 Mentoring

I Answer

To assist all team members to reach their maximum potential, is fundamental to the philosophy of the company. An active mentoring program is therefore part of the management process within the organization.

Every person should aspire to become a mentor since that is the best mechanism whereby succession planning occurs. Succession planning in turn is the best way to ensure your own advancement.

wt binoculars37 Mentoring

I Explain

The following Mind Map illustrates the processes which show successful mentoring as well as the links to the other skills described in this book.

wt ch8 a mentorship 300x179 Mentoring

Mentoring

Other skills required for mentoring

Performance and career management

by Unre Visagie

Career planning and the performance management process

wt question26 Performance and career management

Ask

Having learnt so many concepts has certainly helped me participate in my team and in the company.

How do I know, however, that my career is progressing? How is my performance being measured?

wt exclamation26 Performance and career management

Answer

You are responsible for your own career. It is important to master a few toolsthat will help you in setting your future goals and planning to achieve them.

Equally important is the manner in which the company assesses your contribution and performance.

The Performance Management Process in which you are an active participant will enable you to take ownership of your job and ensure that your Contribution Zone(the area of overlap between the company, the customer and yourself) is maximized.

wt binoculars25 Performance and career management

Explain

The following Mind Map illustrates the various tools available to manage and plan your career as well as the Performance Management Process.

There are also links to other Mind Maps which contain important additional tool sets and skills.

Career planning and performance management

wt ch7 a career planning and performance management Performance and career management

Performance and career management

Interpersonal Skills

by Unre Visagie

Interpersonal skills
Effective interpersonal skills are based on effective communication
Chapter 5
p.1
I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?
You are right – this is a critical aspect of success. Effective interpersonal skills in your business life as well as your personal life are based on effective communication.
Your contribution and value-add depend in large measure upon your ability to communicate effectively with customers and team members, understanding their behavior and upon the nature of the relationship you maintain with them.
Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.
This section of the book deals with the various tools and concepts that will assist you in managing Interpersonal relationships.
But first – let’s study the Mindmap.
Apply the process of Actions & Results rather than Analysis & Understanding.
Use your great personal capacity and gain in understanding of how and where you do your best work while you work; avoid focusing on analyzing yourself and once you understand you will do something. Take action and learn as you do, rather than analyzing, trying to understand and then doing.
Interpersonal skills:
7 habits of highly effective people
Growing the arena – The Johari window
Stimulus and response
Association and Dissociation
Finding common ground
Understanding DISC profiles
Feedback gap:
Stimulus and response
Responding to anger signals
Effective questioning
Productive listening
Association and dissociation

Effective interpersonal skills are based on effective communication

Chapter 5 p.1

wt question2 Interpersonal Skills

I Ask

I am of the opinion that the way I get along with my colleagues is very important for my success. What can you teach me about interpersonal skills?

wt exclamation2 Interpersonal Skills

I Answer

You are right – this is a critical aspect of success. Good interpersonal skills in your business life as well as your personal life are based on effective communication.

Your contribution and value-add depend in a large measure on your ability to communicate effectively with customers and team members; understanding their behavior and respecting the nature of your relationship.

Equally important is your own self-awareness of how you respond to others and how you are perceived by your customers and team members.

wt binoculars1 Interpersonal Skills

I Explain

This section of the book deals with the various tools and concepts that will assist you in managing interpersonal relationships.

But first – let’s study the Mindmap.

Apply the process of Actions & Results rather than Analysis & Understanding.

Use your great personal capacity and gain in understanding of how and where you do your best work; avoid focusing on analyzing yourself and thinking that once you understand yourself you will do something.

Take action and learn as you do, rather than analyzing, trying to understand and then doing.

Interpersonal skills

Close the Feedback gap