Competencies

Exposure to Opportunity

The secure, safe career system for you!

Career Maker and ebio deliver work and study ready people to institutions and industry.

  • Primary education,
  • Secondary education
  • Tertiary education
  • Vocational training institutions and
  • Industry as High Performance internally driven workers.

The training supports the balanced practical competencies with supporting theory with NQF, OfO and home support.

Graphics to explain the underlying thinking of what we mean:

(Click the image for the full PDF version)

The core five proficiencies.

All the learning and preparing works in a companion program with strong web based support.

The video may help to understand more.

Please comment below or contact us via email.

Have a tremendously great life for you and yours!

Key questions

  • Why should you keep all your careers information accumulated in this course?
  • How do you keep your careers information?

2.1 INTRODUCTION

An abundance of work opportunities go begging because many potential takers do not know about them and/or do not have the competencies to take advantage of them. Information on these opportunities is available on the web and access is supported through associations, corporations, businesses and job agencies. Careers 24 is one of the sources of information and carrying out a general search on jobs in South Africa on www.google.co.za will provide further information and contacts.

Remember, one can do the work of your choice in most industries. Most people have a passion and talents in a certain type of occupation rather than in a single industry. To add maximum value to your career seeker client, you need to accumulate information about all the industries you encounter on a continuous basis. The aim of this unit is to enable you, as a career guide, to start building an on-line library using the tools introduced in this unit. You will publish a version of this library to create an automatically updating on-line resource list for you and your fellow career guides to use, in order to provide an effective service.  Update your library with the new information found as a result of each new client.  Also, make use of the information obtained on your peers’ careers libraries.  In this way, you will have access to information on web sites, which are being updated by thousands of people worldwide!

After a few months, you will be able to function by yourself, with a wide variety of websites and diverse networks filed and documented in the shape of an on-line library.

The on-line careers library will form part of your on-line ‘exhibition’ supporting the careers workshop (your final assignment in Module 5).  This on-line exhibition has the potential to provide you with worldwide resources and audiences, which you can use to raise the level of awareness of local people regarding where and how they can benefit from international knowledge and opportunities.

Since the library is meant to communicate to teachers, parents and other potential pools of clients, it will make you visible to human resource companies, business chambers and many others.  It will assist you to earn placement fees that are paid by agencies and businesses for providing them with competent and willing people to work in their specific industry.

What you compile here is the first step towards a practical marketing approach. People will be able to view your library on-line and choose to buy your services. Remember you are now not only giving your client up to date opportunities, but you are indirectly starting a service, as your client will talk to others about his/her success due to your service. This markets your services. In your own time you might want to look at marketing strategies and possibilities on the web in general and on www.wikipedia.org.

2.2 THE ON-LINE INFORMATION LIBRARY

You have already started to accumulate the necessary information in PCAR01V to PCAR03X.  Now you need to organise and adapt it to your situation and environment. PCAR04Y and PCAR053 will help you with the presentations and workshops by providing templates that you can adapt to local infrastructures, resources and organisations as career guidance entry-level stepping-stones.

However, let us focus on your first step to create your own on-line careers information library.  Remember to include local web sites and work access points to the library of information in order to prepare for up to date career exhibition workshops and career guidance relevant to the group or community with whom you are working.

Always remember to keep on updating and communicating!

Look at this very useful and thought-provoking site, used to organize practical libraries on-line.

PCAR04Y, Unit 2, Activity 1

  1. Open the Delicious online library
  2. You will find a careers library with a list of websites (some of them we have previously discussed in this course), but it also contains some new websites.  We will keep the careers.library list of bookmarks updated to keep you as career guide up to date with new tools and up to date information.  The aim of this activity is thus for you to register your own account.  Use the explanation on how to create and use a library on delicious, as a guideline and resource to create your own localized on-line careers library.
  3. The site has various tools to assist you in creating tags (categories to keep your related sites sorted) as well as tag bundles, which allow you to sort the tags into easily accessible and manageable units.  Use the Delicious online library and see what we have done there.  Remember that this is merely a guideline for you to use.
  4. This library also enables you to add people or other career guides to your network.  As a team of career guides, you can work together to keep each other updated and to provide support when working with clients.  Expand your local personal offer by using and applying all the web experience that you have gathered; register your own account with http://del.icio.us/ web site and start building on it.
  5. Delicious can become a very powerful filing and sharing tool which will keep you up to date with the newest and most relevant websites.  As a team, you can thus keep all the information up to date as well as help one another with queries and searches.
  6. Capture your personal experiences and discoveries while completing the above activities in your MiCareerBook for the CV exercises and assignments.

Feedback:

You are now ready to keep on building your own library, containing information for career access workshops and on how to help others create their own libraries of resources with opportunities for work access. The career workshops are intended to show the progression from the start of work access towards and including growth at work.  This process of progression is shown in PCAR01V through to PCAR053:

  • PCAR01V: Theme research: Personality, aptitude, interest, values and careers in which you create awareness, engage, explore, discover, plan.
  • PCAR02W: Data gathering, analysis and interpretation in which you prepare for communication.
  • PCAR03X: Parent, community, employer involvement and entrepreneurship in which you meet the people and practise communication.
  • PCAR04Y: Career path information and careers exhibition in which you prepare the story, exhibition and workshops for work access process.
  • PCAR053: Holistic approach to community based career guidance in which you connect people into learning, working and earning.

You can catalogue your library according to this progression.

2.3 CONCLUSION

Keep your libraries going and use it as an on-line exhibition, ready at a moment’s notice. It will help you with workshops and on-line exhibition preparation. It will grow into a formidable source of information that will, in time, enable you to help people on an on-line basis. This also enables you to help many people simultaneously.  The level of your network and your information foundation will determine your level of success.  You should therefore keep on growing your on-line library for as long as you are involved with career guidance.

4.1 BACKGROUND

In the changing world of work there is almost unlimited work available for people with the right competencies. How does it happen that people are perpetually complaining that there is not enough work to do? Perhaps the problem lies with the skills and competencies a person has to offer to the workplace. This means that you need to gain the right competencies along with work access and work experience in order to ensure a job for yourself (and your future clients). You can do this by exposing yourself to different work situations and by doing work with people who are already have a measure of success in their work situation.

This unit illustrates the importance and reasons for you and your clients to work with someone. Preferably this should be someone close to you or someone who is one level superior to you as you will have to take up some of their time in the workplace and time is money!

How do you convince them that you are serious about your mission? Show them that you and your career seekers are doing peer group learning and need to learn with them (Module 1). The benefits that they will get out of the experience are personal growth from explaining and talking about their jobs and they can earn money from recruitment and placement fees. You need to empower them to share their work experience with you. Remind them that we are always the owners of our own choices and actions. Their decision to allow you to enter their world of work (as an observer) can make or break you (and your future clients). Our beliefs and attitudes keep us doing what we are currently doing. You can tactfully point out to them that you would not have approached them if you did not know/believe that they are successful role models whom you would like to follow and you know they are certain of their success and will not be threatened by your presence in their work situation.  Refer back to the attitude module (PCAR 01W Unit 5) in order to use the information which you studied to strengthen your argument and to convince them of your seriousness.

Don’t we often wait for something to happen and then we are disappointed when nothing happens or no one intervenes to change our circumstances? Now you are in the process of getting the tools which make it possible for you to choose to take action and make a difference to your own life and to the lives of others!

You can to refer to stratification and communities in PCAR3X Unit 3 to remind yourself of what separates the rich and the poor.  It is beliefs and habits which include lack of exposure to different work situations. If you decide to create work related experiences for yourself and others, you have demonstrate an attitude of, “I can” vs. one of “They must” in which you sit back and wait for opportunities to come to you.

The difference between South Africa and the United States of America is that South Africans often see work as punishment and something to be avoided. This statement is based on the personal experience of many of our family and friends who have visited or immigrated to the United States. This is prevalent among many young people across all the races. A young South African who only gets his/her first work experience at the age of 18 or higher is literally 3-5 years behind their average American counterpart who will start working in low level minimum wage jobs as early as 15 years. They build up references and preferences from an early age which enable them to make more informed and reliable choices by the time they reach the age of 18. Follow the link below and briefly familiarise yourself with the concept of work ethics and the difference it can make to an individual and a country.  Unfortunately, it is difficult for young people to become productive because of unique factors in our country but it is up to you as career guide practitioner to be part of the solution.

4.2 FACTS REGARDING ACCESS TO THE PRESENT AND FUTURE WORLD OF WORK

Competencies determine where and if you can enter the world of work.  However, you also need to become aware of the facts regarding the present and future world of work AND increase your knowledge and skills regarding the present and future world of work to change people’s opportunities.

All the motivation and reasons for knowledge acquisition are found in the reports in Activity 1 below. These reports are published every year and they keep you up to date with the size and nature of our gaps. Both reports state that access to knowledge and the ability to grasp or interpret that knowledge is the key separator or stratifier between rich and poor.

PCAR03X, Unit 4, Activity 1

  1. Download the Global Entrepreneurship Monitor Report and view the gaps between rich and poor to become aware of the level and reasons why the rich and poor stay apart.  Consider how this knowledge can assist you in motivating people to gain the competencies and join the successful communities and societies matched to their personal choices of industry and work. You will use the same techniques to convince career seekers to build bridges and make their own plans for work access and growth.
  2. Discuss what you have learnt with your study colleagues.
  3. Use Dictionary and Wikipedia or Google search to explore and discover matching areas. Remember that you are exploring and discovering. The information will inspire you to think about the manner in which you formulate questions that you ask your clients. It should also create an awareness of the level at which you function.
  4. Answer the following questions:
  • How can you use the above information to convince people we are separated by what we know and by our exposure? Write down two specific uses for each.
  • Think about a structured way to use the information to enthuse people into taking action. Write down two actions they can take right now!

Capture your personal experiences and discoveries in your MiCareerBook for the CV exercises. Record your experiences while completing the above activities in your MiActivity Book as part of your assignments.

Feedback:

You should now know that all resources are readily available and accessible by people with workplace exposure and requisite competencies. If you approach a company or government with no experience or no qualifications asking for help, they will most certainly not pay much attention to you let alone give you access to resources. If you, however, approach them with a plan with experience or with credible qualifications, they will see you as part of the solution to a problem and not the problem itself. You thus come with the support of the leaders in your community and/or a company or institution which makes you a safer investment rather than a risky expense. As career guidance practitioner you should be able to see where you fit in and how you should present yourself as part of the solution and not the problem.

This is the way in which you should gain access and exposure to work opportunities:

  • Awareness through engagement and exposure [please refer to unit in which student was taught to do this],
  • Acquire knowledge about the workplace
  • ICT competencies and access by using the web (World Wide Web or WWW)
  • Communication competencies and communication with leaders
  • Relationships with working people and leaders
  • Practice in peer groups at home and with friends

The working people in your close proximity form part of the broader successful community. They have access to their workplace and from there can generate further access for you to investigate.

The gaps in the CV/resumes of those not finding jobs clearly show that they have not shown initiative to gain work experience. Remember that if you start as a poorly paid messenger, this does not mean you will stay at that level for the rest of your life.  Typical gaps in a CV are regarding the following competencies:

  • Access to knowledge
  • Past experience or exposure enabling one to grasp and apply the knowledge.
  • English language comprehension and a reading speed of at least 250 words a minute and with an 85% comprehension score
  • Internet access to access the knowledge
  • A desire to serve others to build relationships in chosen communities of industry, expertise and support
  • Knowledge of the gaps and a plan to bridge these gaps.

When you yourself as PCAR student have mastered these competencies, you are guaranteed access to a vast range of job opportunities. In turn, you can now guide career seekers to help them highlight their gaps and find the solutions by filling the gaps. Remember always show the solution first.

PCAR03X, Unit 4, Activity 2

  1. How can you facilitate access to the world of work for career seekers?
  2. Opportunities are almost limitless for the right competencies.  However, how do you use self-drive and self-education to get there?  In addition, what opportunities exist with the necessary resources and structures?
  3. Discuss what you learnt with your study colleagues.
  4. Use Dictionary, Wikipedia or Google and
  5. Answer the following questions:
  • How can a better work ethic benefit both young and old? Name two factors for each (Refer back to Module 1 Unit 5 to recap values).
  • Taking the above information into account, make a list of five prominent gaps that you yourself have in your own personal CV. With the new knowledge, give five solutions to filling those gaps. These can include further education, more work experience or extending your network.

Capture your personal experiences and discoveries in your MiCareerBook for the CV exercises. Record your experiences while completing the above activities in your MiActivity Book as part of your assignments.

Feedback:

Do you agree that:

  • People are isolated from work opportunities through the lack of communication skills, ownership for themselves and clear plans of action to bridge the divide?
  • Jobs, resources, opportunities and challenges are freely available in South Africa?
  • Your own awareness and courage to use the resources to fill the gaps in your CV is all that was missing? If you feel that you still are not sure how to fill the gaps in your CV, you need to work through this module again, and specifically mention your problem in your MiActivityBook.

4.3 SOLUTIONS TO THE CURRENT SITUATION

We often make the mistake of concerning ourselves with the problem to such an extent that even the solution eventually becomes part of the problem. The above information should get you into a solution based frame of mind, where the focus does not lie in defining the problem but rather in finding a logical solution. Such a solution should provide a means to an end. The solution is simple in its essence but complex in its implementation.

It is up to you as career guidance practitioner to

  • Use the tools you have acquired in previous exercises to increase an individual’s awareness of the opportunities around him/her.
  • Guide him/her regarding what needs to be done and how to take advantage of the solutions.
  • Instil an attitude of personal ownership, planning and initiating.
  • Help the career seeker to approach his/her leaders and those with resources with a plan that warrants attention and success.
  • Introduce people to the internet and its benefits.
  • Mobilise your community.
  • Help people realise the value embedded in their extending communities.

4.4 HOW TO THRIVE IN THE NEW WORLD OF WORK

The economy grows to accommodate all people. This is due to the new world of work’s ability to change rapidly. Type “economy grows with competencies” into Google search and see what happens!

“The world of work is changing”. Type this phrase into Google; choose some web sites that interest you.  Can you see how much the workplace has changed, and the fun you can have once you understand this? However, if you do not embrace change and prepare for continuous change, it is not exciting and exhilarating but threatening. Be aware of change, stay with it, and drive it. When you initiate change, you will always be at its forefront. Otherwise, you might become the victim of change and by doing so you set yourself up to be left behind. This is the nature of the new world of work. The only way you can stay ahead is by keeping yourself up to date with the latest knowledge and growth trends within your chosen profession or industry.

PCAR03X, Unit 4, Activity 3

  1. View the changing world of work web site and view the preparation required for the new world of work. There are limitless jobs and business opportunities for people with the right competencies.  Consider how it can assist you in motivating people to gain the competencies and to join successful communities and societies. Which are matched to their personal choices of industry and work?  You will use the same techniques to help career seekers to build bridges and make their own plans for work access and growth.
  2. Discuss what you learnt with your study colleagues.
  3. Use Dictionary and Wikipedia or Google search to explore and discover matching areas. Remember that you are exploring and discovering. The information will inspire you to think about the manner in which you formulate questions that you ask your clients. It should also create an awareness of the level at which you function.
  4. Answer the following questions:
  • How can you use the above information to convince people that everyone can know what they want and plan for the new world of work? Write down two specific uses for each.
  • Think about a structured way to use the information to enthuse people to take action. Write down two actions they can take right now! An example is creating motivation through relevant information and exposure.

Capture your personal experiences and discoveries in your MiCareerBook for the CV exercises. Record your experiences while completing the above activities in your MiActivity Book as part of your assignments.

Feedback:

Module 4 guides you to help your clients implement what they learned from you about the aspects of the self, skills and knowledge. You and your clients will:

  • Grow your awareness of the world of work
  • Grow your knowledge to access the world of work
  • Use ICT for communication and access to the WWW (to keep moving life long)
  • Communicate using understandable English and suitable numeracy
  • Build relationships with people in work and with right resources
  • Make a contribution to others close to you
  • Practise these skills at home, with friends and use them in the work place.

Is this a difficult task? Not if you serious about becoming a worthwhile career guidance practitioner. The easy things you can do immediately to prepare, enter, and thrive in the new world of work are described and explained from Module 1 through to where we are now. We were careful to ensure that you and your career seeker clients can master each step. Here are the steps you need to take:

1.         The first step is for you to believe what you have read and learnt in PCAR.

2.         The next step is to help other people come to similar conclusions and realisations.

4.5 CONCLUSION

You now know there are many jobs available in South Africa. People who come to you as clients seeking jobs should also know this. You know that specific competencies coupled with an action plan ensure access to jobs. Your clients need to know this too. In order to do this, you must help your clients become aware of their work preferences and to be knowledgeable about their industry of choice, specifically their work of choice within that industry.  Then you should assist them to plan a written work access plan which they are prepared to follow and implement.

At this stage of the Programme for Career Guidance Practitioners, you know enough about the world of work to give your clients a vision of themselves in a specific job in the world of work. The competencies which you have acquired for yourself as career guidance practitioner will set you on the path to join successful people. Your success helps you to invest in the future of others and achieve further personal success! Just like Bill Gates did.

2.1 PERSONALITY HISTORY

The complex uniqueness of every human being makes interacting and working with others exciting. Each one approaches his or her life and thus, his or her career differently. We all have choices to make and can respond to each interaction. With the right competencies, we can thrive by acknowledging human differences and uniqueness.

These days we have many career choices.  However, how do you go about making your choices? Learn to choose carefully what you involve yourself in and how you respond to an activity and feedback. Always relax, think and respond in your own best interest and in the best interest of your group. Remember also that it is nearly impossible to always satisfy everyone, use your rational judgement to make decisions that will benefit the maximum amount of people. Grow your personality traits and preferences by choosing from your experiences. Each individual or group has some level of choice about whom and what to become involved in and with. You yourself choose your actions and responses to a certain degree. Master the processes to exercise your choice of involvement, choice of action and choice of response. The outcome will be that you will thrive.  You will develop competencies in communicating with yourself and with others and will optimise your current personality traits and preferences.

You are aware of the following points. However, I want you to become even more aware that we differ from each other, have individual preferences and dislikes and can choose to change and adapt. When you operate naturally, there is neither stress nor low negative stress. However, should you stay in an adapted mode for too long, you will experience stress that ultimately becomes unbearable. Rather enjoy learning. Regard it as fun. Learn what you enjoy and choose work that reflects this enjoyment.

Personality theories have a history that reflects the context of the time in which they were developed. In this course, you will use this information as a guide to know and communicate your own traits and preferences better.  There is never a finite test that officially reflects your whole being. Rather it is an exploration and discovery of your traits, current preferences and choices!

Module 1, Unit 2, Activity 1

Gain an awareness of the richness of models and theories. The freedom exists to explore, discover and choose for yourself.

Visit http://en.wikipedia.org/wiki/Personality.  Follow the links and read about personality.  This web site is a useful resource for your own exploration and discovery and that of future clients.

Find the headings: Big 5 personality traits and 16 Personality factors

1.  Discuss the personality traits and factors among yourselves in the work group. How can exploration and discovery of personality theories and of your personality type be helpful in work choices?

2.  Record your findings in your MiCareer Book under the roles of candidate, observer and facilitator.

Write about three sentences under each role.  (Refer to Tutorial Letter PCAR01V/102/2008 Activity 7 to define the roles clearly).

In this unit, you will get to know your preferences, as described by personality theories. You will apply this knowledge in practical applications and in discussions with others.  You can repeat the exercises and facilitate others in their exploration, discovery and communication of their preferences and traits.  You will learn to show other people the vast number of choices that are available. There are many suitable careers for you and you will learn to choose the work best suited to your preferences. You should start having fun right away.

Learn how to communicate and apply your preferences or traits. Communicating your preferences contributes to expanding your choices since others will get to know how much you enjoy your work. As you engage with more people with greater ease, you expand your opportunities and you gain knowledge. Seeing as we are all different, it is essential that you are always aware of your unique preferences and traits. Your work and career could be to give others the opportunity to explore and discover their unique preferences and traits, to guide them to access identified opportunities and explore and discover local opportunities and resources for themselves.

Remember to breathe deeply and slowly, flex your fingers quickly and then relax!  Our natural personality emerges when we are relaxed and thinking clearly.

Planning a career is a life-long process – you grow and slowly change over time.

So, how do we become adept at the very process of driving these life-long processes? You choose your responses, activities, work, your involvements and your network of support.  This is a patient, life-long process like learning to walk and talk.  Choose someone in the field you are interested in, get involved with them and learn from that person’s actions. Observe the person and understand how you can achieve your aims.

2.2 EXPLORE YOUR PERSONALITY

It is important to remember that there are many free personality exploration and discovery theories and tests on the Internet for you to use. It is your role as facilitator, to take your candidate to the internet and explore the suggested tests. Tests are simply a means of exploration and discovery where we are allowed to make our own choices and where we can enjoy the results and the new words we learn to describe ourselves.

The tests originate from many cultures, so I suggest you learn the words and the meanings from a dictionary.Once you have done this, discuss the concepts/words with your local leaders to improve your understanding. This leads to the best results. Enrich your understanding of terms and current workplace meaning of the words to help your potential clients better. The differences in meaning among terms might surprise you! However, please enjoy these differences in meaning and enrich yourself by making the additional meanings part of your understanding. You can even talk to business people, professionals and other community members to clarify your understanding. Dictionaries are a tool with which to further explore and discover wider meanings of the words and concepts used to describe your own and other people’s preferences and traits.

Keep in mind that your responses to these exploratory tests should be made within the context of your current situation. Your responses will depend on your mood, circumstances as well as how much you know about the current situation for which you choose the answers.  In other words, you can do this exploratory test again in the near future and you will probably get slightly different results. Simply discuss the changes and differences to learn from the changes. This is a great opportunity for exploration and discoveries.

Module 1, Unit 2, Activity 2

  1. Visit http://www.enneagraminstitute.com/.
  2. Explore and do the free tests and learn more about your own traits and preferences.  Remember to look up words and concepts in Dictionary, Wikipedia (http://en.wikipedia.org/wiki/Enneagram_of_Personality) or using a Google search.
  3. Record what you have learnt about yourself in your MiCareerBook to use in your CV.
  4. Candidate: The facilitator ensures you read and state what you like and why you like it and what you do not like and why you do not like it.
  5. The observer records your likes and dislikes.  The observer helps you write your likes in your MiCareerBook.
  6. Record the activity as facilitator, observer and candidate in your MiCareer Book.
  7. Optional extra http://web.tickle.com/tests/picperson/

Watch out for advertisements! Say no to all advertisements. Never send your email address without checking with others.

It is important to get in touch with experts – people who have gained experience and are recognised in their industry.  Engaging such experts is a key method of gaining knowledge and experience and broadening your own knowledge.  Keep in mind that this is a value exchange meeting; in other words, try to give the expert as much value as you gain.  This can be in the form of referral to future business or by putting him or her in contact with someone he or she needs to meet whom you may or may not already know. There is a multitude of ways to make this meeting the beginning of a longer term value exchange experience. Be creative!

Learn from these professionals and keep your career guidance workshop and online exhibition in Module 5 in mind.  It will be very beneficial if the expert can explain his or her field of expertise to your candidates/potential clients.

Module 1, Unit 2, Activity 3

Get in touch with a registered expert in the field of personality tests and psychology.  You can use the person that you got in touch with in Tutorial 102 Unit 11 Activity 4.  This can be someone who is a psychologist, psychiatrist, Human Resources professional or a social worker.  Find a person working in the field of human resources.  Show him/her what you have done and what you have learnt. Discuss questions with them such as:

  1. What is the overlap and line between free discoveries while growing self-awareness, and professional tests with advice that only professionals may give?
  2. Why did they become involved in their current career?
  3. What can a person gain from doing personality tests?
  4. What do they suggest you do in a situation of conflict?
  5. Ask more of this type of questions – as many as five questions.
  6. Carefully record everything the expert says and write it down.  Put this in your MiCareerBook.
  7. What are your thoughts about the subject?
  8. You have to verify that you spoke to this expert.  This can be done by taking a photo of yourself and the expert and loading it on your computer.  You can also get a signature from the expert and scan it into your computer.  Add the address, telephone number and email address of the person you spoke to. Note that you may approach anyone at an internet café or someone you know with some IT knowledge to help you.

2.3 CONCLUSION

You have learnt about and that people have different personality traits and preferences. You also learnt that you can apply the results in your own life and that you can repeat the processes by facilitating the same exploration and discoveries for others. You learnt about the tools of exploring your traits and preferences, but more importantly, you learnt the reason why this is useful and where you are going to apply it.

Your unique complex traits and preferences make you a wonderfully unique person. Your chosen work in any chosen career should be a unique fit and experience.  The process of exploring and discovering your traits and preferences is a life-long one and this is the message you should give the people you guide.  Your traits and preferences continually develop, adapt and change. So will the work you choose and thus your jobs and subsequent careers.

Adapting to change
Being effective means adapting to a changing environment
Chapter 11 p.2
Agile?, Me?! What do you mean? I have built stable relationships with my customers and increased my competencies to serve their needs as effectively as possible.
For the past year I have supplied them with the products they have asked for and had no queries o complaints. Now you imply that it’s that it’s not good enough…!
The need for adapting to a changing environment applies not only to you, but to the company as a whole in order to thrive and be successful in business.
Agility means effectiveness – one has to be able to adapt to the environment as it changes. In such an envirinment one needs information to make quick decisions.
An agile company is often characterised by being lean and mean, and operating in terms of virtual teams.
Getting another team on board is an example of adapting to a changing environment. We had to go through a process of change to get the new team integrated and effective at their jobs.
Ok, decision making and dealing effectively with change are key aspects of adapting to a changing environment. But isn’t there perhaps a key skill on which I can focus that will put me on the road to becoming agile?
Individuals in successful agile companies have at least one thing in common:
The intent and ability to listen effectively to customers.
Maybe the diagram below will help you to understand. At any moment in time your business and the role of active listening can be represented as follows:
You don’t know what active listening is? Why not actively reading the relevant section in this book and enhance your own understanding?

Being effective means adapting to a changing environment

w&t_question

I Ask

Agile? Me?! What do you mean? I have built stable relationships with my customers and increased my competencies to serve their needs as effectively as possible.

For the past year I have supplied them with the products they have asked for and had no queries and no complaints. Now you imply that it’s that it’s not good enough…!

_

w&t_exclamation

I Answer

The need for adapting to a changing environment applies not only to you, but to the company as a whole in order to thrive and be successful in business.

Agility means effectiveness – one has to be able to adapt to the environment as it changes. In such an envirinment one needs information to make quick decisions.

An agile company is often characterised by being lean and mean, and operating in terms of virtual teams.

Getting another team on board is an example of adapting to a changing environment. We had to go through a process of change to get the new team integrated and effective at their jobs.

We had particular challenges with people considering midlife career change.

_

w&t_question

I Ask

Ok, decision making and dealing effectively with change are key aspects of adapting to a changing environment. But isn’t there perhaps a key skill on which I can focus that will put me on the road to becoming agile?

_

w&t_binoculars

I Explain

Individuals in successful agile companies have at least one thing in common:

The intent and ability to listen effectively to customers.

Maybe the diagram below will help you to understand. At any moment in time your business and the role of active listening can be represented as follows:

w&t_ch11_a_agility_a_core_aspect_of_the_entrepreneurial_mindset

w&t_elephant

I Advise

You don’t know what active listening is? Why not actively read the relevant section in this book and enhance your own understanding?

Mentoring

Mentoring

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The difference between coaching, mentoring and counseling.

(See also: key result areas)

This page explains coaching, mentoring and counseling and how to apply them in your work and personal life. We do this in a question and answer style of writing. Starting with the question, “What does mentoring mean?”

coaching counseling mentoring

Ask

Do you know what my team player skills leader said to me yesterday? He wants me to act as a mentor to one of my junior colleagues!

But how do I go about it? I’m not even sure if I know what mentoring means.

coaching mentoring

Answer

Mentoring, coaching and counseling are related concepts.

All three deal with a process of helping another person to grow and develop.

In a work environment a mentor, coach or counselor is usually a person who is experienced in the area in which the competencies of a colleague still need development.

The diagram below illustrates the three concepts and how they differ in focus.

mentoring coaching

Mentoring Coaching

Thank you to: Elizabeth Hayes

responsibilities of a mentor

Ask

Yes, but can you tell me what those same core skills are?

mentoring styles

Answer

It is essential that mentors, coaches and counselors have the following skills:

mentorship pictures

Mentorship pictured

mentoring and coaching

Explain

To be able to maximize the growth of the individual being mentored and add value to the relationship, the mentoring skills and style of the mentor should be developed and adapted to suit the developmental level and need of the individual being mentored.

mentorship process

Ask

Wait a minute, there’s still a lot I need to know!

What does it mean to adapt your mentoring style to the developmental level of the individual being mentored?

Mentorship styles (S) in relation to the Developmental level (D) of the individual being mentored

mentorship

Mentorship Process

coaching mentoring e counseling

Answer

According to Hersey and Blanchard, four developmental levels of the individual being mentored can be distinguished, ranging from D1 to D4 (as they call it).

At each level the individual being mentored needs a different monitoring style to maximize growth.

They have further identified four mentoring styles (S1 to S4) which differ from each other in terms of the amount of supportive and directive behavior each encompasses.

The diagram above illustrates what each developmental level entails, as well as the appropriate mentoring style that will facilitate the individual being mentored’s growth to the next level.

differences between coaching and mentoring

Ask

OK, so that means that my colleague , who has high commitment and low competence, is on developmental level D1 and he needs a Directing Mentoring Style. S1: a lot of structure, control and supervision.

coaching y mentoring

Advise

Remember to adapt your mentoring style as your individual being mentored moves to another development level.

mentor ship

Explain

The mentoringprocess can be regarded as the growth of the individual being mentored’s self-concept through goal directed behavior. As indicated in the diagram below, the individual being mentored is guided from one goal (G1) to a more complex one (G2). The sense of achievement leads to the enhancement of the individual being mentored’s self-concept, or sense of self-worth (S-C.1 to S-C.2)

After achieving the goal, it is vital that the mentor assists the individual being mentored to REFLECT on the achievement.

Through reflection (which implies honest feedback) self-analysis and self-evaluation, growth of the individual being mentored’s self-concept is facilitated.

mentorship model

Mentorship model

mentoring y coaching

Advise

The Performance Management Process is a very effective vehicle for setting and reviewing goals.