Business Environment

Purpose of the Career Development Guide
Chapter 1 p.3
What is the Walk & Talk process and what does it aim to achieve?
In our journey through life each of us seeks opportunities to take stock of who we are and where we are going.
The Walk & Talk process is a structured and coordinated process intended to lead the individual through a journey of discovery and personal development in the business and career environment.
Not only does this process assist you in the development of your knowledge, skills and self-awareness, but it should enable you to increase your contribution in the playing field called BUSINESS. It strives to grow your insight into what you can do differently as a team member, as an employee and for your customers in the quest to enhance your efficiency, effectiveness and value add.
Fundamentally, a business strives to build a successful company through successful team members with satisfied customers.
From that basic objective, it follows that there are THREE important role players in the business, each with different requirements whose interests need to be met and satisfied.
You, the individual
The company
Your customers
The company’s success will be measured in the final analysis by the financial returns which it delivers to all its stakeholders (including you).
This will depend on the degree of “overlap” of interests (also known as the Economic Value Add) which can be achieved amongst the three role players. The Walk & Talk process focuses on growing the individual in order to extend this overlap for maximum mutual benefit.
While keeping in mind to satisfy the differing needs of our three main role players…
Let the journey begin!

Chapter 1 p.3

w&t_question

I Ask

What is the Walk & Talk process and what does it aim to achieve?

w&t_exclamation

I Answer

In our journey through life each of us seeks opportunities to take stock of who we are and where we are going.

The Walk & Talk process is a structured and coordinated process intended to lead the individual through a journey of discovery and personal development in the business and career environment.

Not only does this process assist you in the development of your knowledge, skills and self-awareness, but it should enable you to increase your contribution in the playing field called BUSINESS. It strives to grow your insight into what you can do differently as a team member, as an employee and for your customers in the quest to enhance your efficiency, effectiveness and value add.

Fundamentally, a business strives to build a successful company through successful team members with satisfied customers.

From that basic objective, it follows that there are THREE important role players in the business, each with different requirements whose interests need to be met and satisfied.

w&t_ch1_a_three_circless

You, the individual

The company

Your customers

The company’s success will be measured in the final analysis by the financial returns which it delivers to all its stakeholders (including you).

This will depend on the degree of “overlap” of interests (also known as the Economic Value Add) which can be achieved amongst the three role players. The Walk & Talk process focuses on growing the individual in order to extend this overlap for maximum mutual benefit.

w&t_elephant

I Advise

While keeping in mind to satisfy the differing needs of our three main role players…

Let the journey begin!

Conflict management
Conflict management for win-win solutions
Chapter 6
p.9
Conflict makes me nervous! How do I thrive on it, especially in the business environment?
The main aim of managing conflict is to ensure that a Win-Win solution is reached through mutual cooperative and assertive behavior, where the value on the table for both parties is maximized and they get more than they contributed in terms of effort, risk and cost.
Forcing (Win-Lose)
The stronger sister takes the orange – grabbing it from the hand of the other, or possibly using some threat.
Assertive but uncooperative.
Avoiding (Lose-Lose)
Both sisters leave the orange rotting on the table. For one to claim it would raise conflict with the other.
Unassertive and uncooperative.
Soothing or Yielding (Lose-Win)
One sister gives in to the other.
Unassertive but cooperative.
Compromise (Win-Lose)
A compromise solution would be for each sister
to take half the orange.
Problem solving (Win-Win)
A problem solving solution would be to discuss why the other wants the orange. (One sister wanted the skin to make a cake, the other wanted the inside to make juice).
Assertive and cooperative.
Often people deal with conflict in ways which do not result in maximum gain for all parties involved and prohibit reaching Win-Win solutions.
Do you recognize any of the following behaviours in the “Tale of the Two Sisters and the Orange”?
How can I enhance my ability to solve problems and manage conflict?
Why don’t you explore the Issue Resolution Model further?
Conflict in an organization is not necessarily unhealthy if.
The essence lies in how you manage “letting it out…

Conflict management for win-win solutions

Chapter 6 p.9

w&t_question

I Ask

Conflict makes me nervous! How do I thrive on it, especially in the business environment?

w&t_exclamation

I Answer

The main aim of managing conflict is to ensure that a Win-Win solution is reached through mutual cooperative and assertive behavior, where the value on the table for both parties is maximized and they get more than they contributed in terms of effort, risk and cost.

Often people deal with conflict in ways which do not result in maximum gain for all parties involved and prohibit reaching Win-Win solutions.

Do you recognize any of the following behaviours in the “Tale of the Two Sisters and the Orange”?

Forcing (Win-Lose)

The stronger sister takes the orange – grabbing it from the hand of the other, or possibly using some threat.

Assertive but uncooperative.

Avoiding (Lose-Lose)

Both sisters leave the orange rotting on the table. For one to claim it would raise conflict with the other.

Unassertive and uncooperative.

Soothing or Yielding (Lose-Win)

One sister gives in to the other.

Unassertive but cooperative.

Compromise (Win-Lose)

A compromise solution would be for each sister to take half the orange.

Problem solving (Win-Win)

A problem solving solution would be to discuss why the other wants the orange. (One sister wanted the skin to make a cake, the other wanted the inside to make juice).

Assertive and cooperative.

w&t_question

I Ask

How can I enhance my ability to solve problems and manage conflict?

w&t_exclamation

I Answer

Why don’t you explore the Issue Resolution Model further?

w&t_elephant

I Advise

Conflict in an organization is not necessarily unhealthy.

The essence lies in how you manage to let it out…