What do you get in The Career Workshop?

  • You will know what your next action steps are to find a job, identify your direction of study or grow your career
  • You will have your copy of “The 5 Year Career and Study Plan” and you will know how to use and implement this plan
  • You will have your RuthlessResume.com starter resume

Available in South Africa only: Click here to visit The Career Workshop page

Join The Career Workshop
The Work Environment

Earn a higher salary by understanding the systems around you in your work environment. Understanding these systems means you know where you fit in the machine that makes up your company. Understanding where you fir tin the machine enables you to participate more effectively in teams. You know which people are key people connected to you and your job in the company. Knowing which people are key people means you can communicate with these people effectively and keep them informed about the work you are doing. This in turn keeps you on the career growth fast track because you make yourself an invaluable asset.

This also means you do more and more of the work you enjoy doing, the work you are good at because your team and managers know what kind of work to pass on to you.

Career Change Cover Letter

Craft your career change cover letter

A carefully crafted cover letter gets your resume noticed. A carefully crafted resume gets you the interview. Having your story straight, with examples, in the interview lands you the job.

It does not matter how old you are or if you little industry related skills. It is more about what work experience you bring with you. Scroll down to watch a video of Master Career Coach, Unre Visagie explain how to craft your career change cover letter.

The career change cover letter is meant to get you the job you’ve chosen at the company you’ve chosen, in the industry that you’ve chosen. We’ve found that if the cover letter is clear it demonstrates that the man has a plan and he is clear on the why and what about the industry, the company, the job and himself.

If this is clear then invariably people get hired and we even found that with this clarity people get jobs at companies where no jobs existed or was planned, because they see wow, this man is enthusiastic about my industry, my company, his job and himself.  I have to have such a person in my company, I cannot let him pass. I know I don’t have a job right now, but I’m going to make one for him. This happens with about a hundred students a year under Prof. Kroon at the North-West University where we’ve been developing and running this program for seven years.

This happened after we used the process to build our companies. We’ve used it for the last ten years in our pro bono community work where we’ve empowered people to get jobs starting from nothing. Today young people with very bad home conditions and education are fully qualified mining engineers. The process truly works. It also works for several people we coach at a $100000 plus level that gets 30% increases in the jobs they want towards building their career; it’s always aimed at the long-term career.

If you look at a cover letter it’s you choosing the job, the work you want to do, choosing the company you want to do it in or with, and the industry you want to operate in. When you look at a company you must be very comfortable with the company’s clients. You must be comfortable with the way they serve clients and the way they approach clients.

If you then look at your career change cover letter, it must have a maximum of three paragraphs; it cannot be more than three paragraphs. You must state that you have a plan, that you are excited; it must contain facts about the job, the company and the industry. Job, company and industry always stay together. The second thing that your cover letter must show is that you have a clear thread in your past decision making, to actually get you to this point. The cover letter must then state any TRUST. Trust is about four elements: reliability, acceptance, openness and congruence and openness. It must be clear in your cover letter. To get it clear, be ready with factual stories, remembering that we are still a story-telling society.

Career Change Cover Letter

The Power of Storytelling

I think we must add something about the power of good stories. A clear, good story has awesome power.

Here is a link to a video of Peter Guber: Peter Guber on The Power of Storytelling.

So what are the stories you require?

You require stories that show your manageability, stories that show your willingness to be involved, stories that show commitment, commitment to results, stories that show initiative. These are the things they interview for. They will ask you three sets of questions in the interview. They will ask open questions, for which you must have ready answers. They will ask you closed questions, for which you must have facts or one of these short stories.

Here is a link to Peter’s book “Tell to Win”:

Q: You must get ready for the interview in your cover letter?

A: Thank you, very importantly, I would advise that you have this clear because what I found is that this has a huge input in the words of the cover letter. The main reason for doing it at this time is to ensure that you are actually backing up your cover letter. This back-up gives you absolute confidence. The company may have a process of pre-screening: telephoning etc. If they call you and you are not ready, you’ve lost. We’ve worked through thousands of CV’s and interviews in our companies and if there is a lack of clarity it goes to the bin. The people who stated clearly in their cover letter why they wanted to work for our company in our industry they got an interview without exception.

Q: These stories, are they supposed to be long? How would they look in the cover letter? Are they paragraph stories?

A: No, the stories don’t get into your cover letter. The cover letter gives a strong indication that you have the stories. The words in your cover letter reflect your confidence, that’s why you must gain the confidence. That’s why you must get your stories ready. Written is better, but if you are like me writing is not always easy. Keep your stories ready.

If your stories are ready and you can tell me why the job, why the company, why the industry and why you, I’ve hardly ever seen anybody fail to even create a job where none existed. That is the power of a well-constructed cover letter. Getting somebody to craft you a clever letter which is not your words is a very dangerous thing. We can assist you, or many other coaches can assist you to help you find your words. On the website you will find further techniques to help you get your words.

Secondly, what I find people have great difficulty with is that most of us can’t talk about ourselves, we get totally stuck, so I find that you’ve got to have a soundboard, somebody you trust that is able and capable. In recent examples for instance, the best soundboard we found for a guy that’s earning $140000 was one of his clients. Why would a client help him? It’s a simple technique, to go and say thank you to the client, and to say wow, it’s really great what you are doing and I want to ask you a weird question today. What do you think I do differently, what do you think my next career should be.

What does that show to the client that you approach? That you recognize him, he’s a significant person and you really respect and accept him. When you approach people for advice and input, those three things are the most important. Significance, recognition, acceptance and respect are the most powerful approach to humans. Hardly anybody can say no to that. When we get the younger or older people that we coach to get into companies and jobs that didn’t even exist, this is one of the things we prepare them with. To approach with the right approach, only you can help me because you are so great. That comes back to gratefulness. When you approach the person you’ve got to be extremely clear on what you want.

Q: Why would I approach a client and ask them how am I different? How does that relate back to the cover letter?

A: It is for you to understand and communicate your possible contribution, your unique approach, why you are a valuable addition. It’s very hard to find this by yourself. It’s a bit like a brain surgeon doing brain surgery on himself; not a good idea. And very often, constructing your own stuff is like doing brain surgery on yourself.

Q: And specifically in a career change situation? You’ve got to now indicate what your skills are, because you bring a skill set, it’s not like your bringing industry knowledge as such, because you’re making a career change. But you bring who you are to the company.

A: Then you find an advisor in that industry, the one that you want to change to, that is how you engage in the industry. Be clear about the how and what. The how and what process must be applied to every phase. Your cover letter must show why you are excited. How are you going to show it if you don’t engage people in the industry, read the magazines, go to some trade shows? You may even meet your next employer at a trade show.

Q: And the reason you want to spend this amount of time on your cover letter is that your cover letter gets your CV into the interview bundle?

A: Yes, you’ve got to get your CV out of a huge pile into a shortlist, survive the shortlist and then get into an interview.

You have to spend time on this. Otherwise you will appear like everyone else. You are going to keep on begging and pleading, and no-one will understand you. They want to help you, but you don’t allow them to. That is why we say the door to success has a handle on the inside. This process of having clarity on the how and what of each element we call the golden key to success. It’s your golden key. To craft the key, to make the key is effort, but it’s the rest of your life. And today is the first day of the rest of your life. Can you put too much effort into this? I don’t think so.

We find that people with this clarity are very successful in our second process, where once you have done this, we can assist you to get into companies that don’t even advertise for a job. If you want to really join accompany and you are clear on this, there’s a process whereby you hook yourself in. You go with respect, you go with knowledge, you go with enthusiasm you are irresistible, and you have it in you. I haven’t met a person that doesn’t have it in him.

Extra resources:

The elements of trust

The issue resolution model

The power of storytelling (Peter Guber and Tony Robbins)

hate my job

Do you currently hate your job?

Are you seriously considering a job change in the very near future?

Let career coach, Unre Visagie show you how to manage your current situation to your greatest benefit!

Scroll down for the video.

We are here today to look at careerdevelopmentplan.net, the Career Maker system that assists people to move from perceived career boxes all the way to great careers as we will see in the next ten minutes. We’re specifically here today to look at your career direction and possible job change; you’ve had enough of the job and the way it works at the moment, we have agreed that something must change, and soon.

Typically what creates this perception of a career box are all kinds of fears from which follow many perceived risks. There are the fears of failure and the fears of change looming large for most!. If we just look at fear itself, it is simply false evidence appearing real, it’s rarely got substance to it, and even if it’s got substance, it can be managed. These perceived fears are the well spring of perceived risks and therefore risks are not real. Of course there are the fears of failure. In this situation we are just going to look at failure as a first attempt in learning. You have learnt this way all your life, from walking and talking to everything you can do today, it all went through a process of trial and error until you succeeded. It’s like learning to ride a bicycle; all we’re doing is holding the bicycle a little bit during this process of change. Safe bicycle riding; you shouldn’t lose any skin.

There are three situations we would like to look at:

  1. People can sometimes just change their job in the company, or even just change the way they approach the job.
  2. Some of you may be in a situation where they need to change the job and the company.
  3. Sometimes we find, and some of you may have today, where you want to change the job, the company and the industry you are currently working in.

Now where do we change from and what are we changing to?

We begin with the store each one of us here has; a store of assets. We can typically look at those assets as experience, expertise, industries, aptitudes and relationships. Those are things you’ve accumulated and we find that very few people can articulate these experiences into identifying which job it will fit, which company it will fit, which industry it will fit. Therefore we start by looking at the external world, where all the resources are available that you could possibly imagine. There must just be a process for you where you can take these resources and internalize it, we will show you here. To achieve this process view it like a staircase. Each of you is going to make your own staircase. You’re going to then climb you own staircase, hence the perceptions of big risks.

That is what we have learned from the people in our companies, that we have coached since to professional master coach; that this scary process, once it becomes known, all fear, all risks disappear. Career Maker system makes it clear and real and straightforward. Let’s get started by exploring your exact needs today. We typically like everybody to go through a review, even if you know you want to change your job. You may be any of the three situations. It’s still very good at this time to just do a proper exploration, re-check each element, and by checking it you grow anyway.

The second step is to use this information you’ve accumulated and state clearly why and what you choose each item of information. You typically discuss it with some people around you. It’s all part of your preparation. Then you go to respected people; I know each of you have respected people that you admire. With a clear plan you’ll be able to approach them. They are then the people you want to engage to take you on your next level, job, career direction, the company and the industry. Also the work you choose on a daily basis. This process grows your store.

You already grow in your various assets, you become more visible, and more people know that you are ready for this new thing. By the end of it you align your job with the industry and the company clearly. You can tell anybody that asks very quickly: “I like this company because…” “I like this industry because…”  “I like this job because…” You’ve got to be very clear. It’s just like selling a product; in this case, you are the product. You’ve got to be clear, or they can’t help you. If you are clear everybody wants to help you.

Secondly you do the same process in your current job, you are clear about the work you like and this process is to align your work, do less of some, and do more of others. You will see the process in the next inbox. You aligned that within your job, so you moved your job a bit. Most jobs today are portfolio jobs, I realize all of you do things outside your job definition and some things in the job definition are done by others. That is how the concept of the portfolio job came about, that everybody talks about today. With this alignment and clarity of your process, you now have a clear career aim, you can even call it a career beacon, and you can put the beacon anywhere, and you can see it and other people can see it and you can aim directly for it. You end up in charge of your future.

Never again will you be worried that you can lose your job. Losing your job is almost an exciting thing. You will never be scared again that you will not be paid for what you do, because you will learn how to ask for what is due to you. It’s all part of the process in the next inbox.

You end up with clear insight, knowledge and confidence. The confidence comes from being able to say who am I, what is the job, what is the industry, what is the company, where’s my career going, what tasks do I like doing. This clarity you can call a man with a plan. A man with a plan we found is welcome everywhere. Prof. Kroon couldn’t get holiday jobs for his students six years ago. Today 700 of his students get holiday jobs using the process. All Prof. Kroon does is; he helps the students become clear about the company, the industry, the job, which they approach with clarity, and all of them get their own internship or holiday job, which is part of the curriculum; they must gain experience.

You can’t fail to get the job you want and hopefully you will never in your life use the words again: “I had enough of my job.” You will know how to move from that box, because we see it as a box, all the way through to this great process. We find that people walking the road with us typically get 30 – 40% increases in the next 18 months to 2 years. Several of our people in the program during the last few years got between 20 and 30%, even recently when the company gave no increases, they laid some people off; the people who knew where they were going still got their 30% increase. It’s quite amazing.

It is now as near full-proof as we can get it. Let’s look at where we go from here. Moving from the career box to the great space, with your great asset list, never again using the words: “My job sucks.” Because you will be in charge, you will choose the job you like, how can such a job suck? Change then becomes the excitement it should be with the Career Maker System, the clarity of steps, the ease of execution, the assistance, makes it very straightforward. The next step towards your midlife career change to a job that doesn’t suck will be in your inbox tomorrow. I hope you watch out for it and you are with us forward.

Can we really always respond for career and entrepreneurial success?

Thank you for listening to our video.  

Master the skills of dissociation and association career success with Career Maker’s easy three step process.

A daily drama on our roads will help explain.

Imagine you are on your way to work. Can you just for a moment imagine responding with anger and attack to all the irrational and dangerous drivers? Picture the angry faces and hand signs being exchanged?  You arrive at the office in a foul mood and that mood dictates your responses and contaminates the interactions you have with your colleagues, and by lunch time, you are all alone. You get home feeling like the people at work dislike and are avoiding of you.

We often fail at effective communication in everyday life when we respond to others within the context of negative events with the associated emotions and defences instead of dissociating and choosing effective means of interacting.

Dissociation means literally to disconnect, create some distance.

Association means to connect closely.

Association and dissociation in life skills and communication skills

Be a problem solver and you are welcome.

The story from my two sons illustrate the dissociation solution:

Andrew in (grade 1) came home complaining that Albert (in grade 7) and his friends were teasing him without stop!

Please think of a situation where someone got under your skin and dissociate using the same process as Andrew did.

I taught Andrew to put funny clothes, glasses and a funny hat with tingling bells on each of them in his mind’s eye. He then saw and heard them moving about in this funny outfit with funny sounds and imagined them speaking in funny ways, enhancing the image using the five sense of hearing, seeing, smelling, feeling and tasting. He breathed deeply and moved his fingers and toes to further relax and immersing himself in this intense enjoyable image in his minds eye.

He was already laughing about the situation.

We role played the scenario a few times and then he was let loose on his tormentors.

A few days later the older ones came home and complained that Andrew was laughing loudly when teased. They found this very disconcerting and somehow personal! The six year old were now dissociated and could easily laugh whenever he was teased.

The last step was for Andrew to up the ante and to take the game to a next level where he associated with the positive in the jokes and grew friendships lasting to this day!

I use the process all the time myself and in work team. We taught the process in all our companies as part of the new employee induction process.

When you associate or dissociate with people in a situation, remember that people intuitively use language based in their 5 senses. By being aware of the five senses and matching their sensory words with ones of your own e.g. I can see you are…/ I feel like you…/ What I hear you are saying is…, you can establish a deep level of trust and rapport through the communication of your understanding and the confirmation that what they are saying or feeling is being understood correctly.

Use these techniques responsibly – it’s powerful and so are you. So please be nice  and act to expand your options.

We started off by asking:

Can you manoeuvre strategically to facilitate a desired outcome and thus expand your options for interactions in any circumstance?

The answer must be emphatically yes with the MASTERY of the right personal growth tools.

END!

Master these tools in your life using the CAREER MAKER three step action toolbox.

A useful starter exercise:

1) Write a few paragraphs about a recent pleasant experience (E.g. a holiday, party, film, day out etc.) When you’ve finished, go through it underlining words and phrases that have a sensory element (you can do the same with this NLP tip.)

2) Pay attention to the sensory words that people are using. Make notes of the sensory words you hear.

3) In a low-risk situation, listen to the words that others use then match their sensory system by using words from the same system (VAKOG).

To review, the five senses are visual, auditory, kinaesthetic, gustatory and olfactory (VAKOG.) Of these, V, A and K are the ones most often used. Examples of each include the following: http://www.saladltd.com/salad%20pages/Nlp%20tips/nlp_tip_6.htm

Visual Auditory Kinaesthetic Olfactory Gustatory
  • Look, see
  • Imagine
  • Visualise
  • Focus
  • Brilliant
  • Bright
  • Review
  • Hear
  • Sound
  • Listen
  • Ring
  • Buzz
  • Recall
  • Harmonious
  • Feel
  • Grasp
  • Hold
  • Push
  • Drive
  • Tough
  • Grab
  • Smell
  • Sweet
  • Rotten
  • Fishy
  • Fragrance
  • Funky
  • Scent
  • Taste
  • Bitter
  • Sweet
  • Sharp
  • Salty
  • Bland
  • Tasty

 

Simple implementations and much more information:

The scaffolding and transformation process we follow and let you implement in the Career Maker Three Step process

The five senses and enhancers as input and a choice how we process it:

Definitions and tools for the eager ones:

The Three step learning process in graphic form.

Unconsciously unaware to subconscious mastery of any skill.

http://www.businessballs.com/nlpneuro-linguisticprogramming.htm

http://www.nlpinfo.com/intro/txintro.html

http://www.youtube.com/watch?v=6QRpUFWVllA

A start to the history behind the short story:

Cognitive http://en.wikipedia.org/wiki/Cognitive_science

NLP: http://en.wikipedia.org/wiki/Neuro-linguistic_programming

Know your strengths and partner where you are weak.

We use the information and insight from variuos well developed and proven insight products.

Kolbe tests give comprehensive reports to discuss with others and use in Career Makers three step successful career processes. We use these insight products with all our Career Maker clients, teams and companies for the last 9 years.

The following Kolbe insight tools are strongly recommended:

Take the Kolbe A™ Index

The Kolbe A Index measures a person’s instinctive method of operation (MO), and identifies the ways he or she will be most productive. It need only be taken once, since these innate abilities do not change over time.

Take the Kolbe B Index
The Kolbe B Index measures an individual’s expectations of how he or she should perform in a current job. Comparing a Kolbe B Index result with an A Index result yields insights into how to leverage instinctive talents at work.

Take the Kolbe Y™ Index

Take the Kolbe R™ Index

Take a Kolbe Index

Take the Kolbe Financial MO+™

Shop Kolbe Packages

Shop Kolbe Books

Shop Kolbe Audio

Purchase Kolbe Index Coupons

Shop Kolbe Think-ercises

Take the Kolbe B Index
Take the Kolbe Y™ Index

Take the Kolbe R™ Index

Take a Kolbe Index
Take the Kolbe Financial MO+™

Shop Kolbe Packages

 

Shop Kolbe Books

Shop Kolbe Audio
Purchase Kolbe Index Coupons

Shop Kolbe Think-ercises


Language mastery is a critical skill for the Career Maker and earning more

Language matters in

  • Career choice,
  • Career access,
  • Career  change,
  • Career  growth,
  • Midlife career change

There are four components to language mastery for the Career Maker:

  1. Reading and comprehension
  2. Listening and speaking ability including pronunciation
  3. Industry Specific English
  4. Writing and Typing

 

Pronunciation or accent is one area to focus on:

English use just 44 sounds for you to practice. Practicing the 44 sounds will change your pronunciation and thus your ability to communicate more effectively with more people. You will contribute more and thus earn more.

Here is the free web site to learn from and practice in groups:

www.fonetiks.org

Test your progress:

  1. Dictate in Microsoft Windows speech recognition
  2. Find someone with good English and observe while they give you feedback
  3. Work in groups and listen carefully giving feedback.
Join your nearest Toast Masters club to practice and master speech craft with leadership skills in an organized, safe and congenial environment.

Identify and start moving towards your long term goal today.

Expand your career space by engaging yourself, your environment and the chosen resources.

Download our career plan maker space expansion story here. Many people planned their career changes, growth, midlife and more right here!

Career development plan process

Career maker growth plan

Remember:

  1. Yesterday is history.
  2. Tomorrow is a dream.
  3. NOW IS THE RIGHT TIME!
Midlife Career Change

We have coached many people from all walks of life through midlife career changes in different companies and in our personal career coaching practice. Eventually we came to a standard template that works for most people thinking of changing careers.

The key issue we found is that many people think they are their jobs. When asked them who they are and most people answered I am a “Doctor”, I am an “IT Professional”, or “I am a Teacher” they in some way link their person to their job or their last qualification.

The specific work you feel you can do the best or want to do the best defines who you are. For example, a project manager answered I am an accountant 20 years ago.

During a midlife career change, it is critical that you know what kind of work you want to do more of and what kind of work you want to do less of.

Exploring what you want to do less of and more of in your new career

If you are clear on exactly what you want, it becomes easy to communicate your “Career Change Message” to the right place and the right people. With a clear message, you can make smooth transition in a midlife career change. You have years of work experience and abilities and these skills are worth much to companies. Even though your current work experience might not overlap 100% with your new direction, your skills and workplace experience is still worth gold.

If you are planning a midlife career change, it is very important to get the exact job you want in the precise industry of your choice and in the geographical area, you want to work. The chances that you will make a major career change again later in your life are small, which makes the career change choices you make now incredibly important.

Remember you are the only steward of your work life, what you do and what you earn. No one else really cares.

Let us begin to get clarity on your mid life career change

First, let me ask you a very important question.

Do you believe you have a choice? It is extremely important you absolutely believe you have choices, be confident in yourself and your life experience. To make a midlife career change is a major move; you need to get your mind in the right place. Your confidence will shine though in everything you do from here on forward.

We truly live in the best time ever in access to knowledge, communication and travel resources.

Now let us follow a process to gain that critical clarity in your communication on the industry and the work you want. Clarity is vital in middle-life career changes.

  1. Which industry do you enjoy working in? Identify the products, services, development, people and the contribution you will make. Be sufficiently clear and be ready to adapt your message with input from others in friends, family and colleagues. Once you are clear on where you want to go, you must clearly communicate how the company, division, team, suppliers and clients you want to join and serve will benefit.
  2. Communicate your message to people you know and ask them to send it to people they know. Identify and engage key people in the company, team of division you want to join. Be clear how the company, division, suppliers and clients will benefit.
  3. Be visible and get involved, engage in the places and work you want to do.

About career change and resumes

Too many people hope their resumes will find work for them. Your resume is important, but it is much more important to be clear on what you want. Before you start writing your resume, get your story straight, know what kind of work you want and be 100% sure in which industry you want to work.

Notes for midlife career changers:

  • Be flexible on starting salary and expectations of compensation for work done.
  • Communicate the work you did before, during and after the tasks above.

Useful tools for career changes:

  • Do a sweep of what you know and who you know.
  • Do a sweep of what is in your diary that does not belong there and say no to the things that does not move you forward.
  • Search for what should be in your diary and schedule it.
key results area [adrotate banner=”3″]

This will help you understand key result areas. You will also be able to explain to your team in simple to understand terms what Key Result Areas are and how to apply them effectively. KRA’s are also known as performance management.

Clearly defined key result areas helps you take ownership of results in:

  • your business involvement
  • teams you are part of
  • projects you need to deliver to
  • your personal career growth

Key results areas are also known as “Key Performance Indicators” or KPI’s. In the following text we explain what exactly key result areas are and how you apply kra’s in performance management. We aim to give you simple and practical answers in the form of a “Question and Answer” style of writing with some more in depth explanations and notes as we progress through the conversation.

key result area

Ask

I often hear people in the company talking about Key Results Areas. What are Key Results Areas and what can I gain from it?

key responsibility areas

Answer

  1. Performance management (Managers and HR professionals) use key results areas to measure employee performance
  2. To business managers kra’s mean business results dash board or key performance indicators.
  3. People in careers manage their careers by understanding and reporting on key results areas.

All key performance areas focus on how business generates value to clients, the processes and your roles or functions.

The answer is KRA is an acronym for Key Results Area in business or projects. Having clearly defined Key Results Areas enables you to take ownership of your business, team, career or job and to accept responsibility for those areas where achieving business and career results are your responsibility.

Key Results Areas enable you to

  • Have clearly defined and achievable goals or dashboards. (See: Smart Goal Setting)
  • Measure and communicate your progress during the year in terms of identified targets.
  • Manage your skills development. Identify areas for development (skills gaps which exist).
  • Contribute to the company’s wealth creation.
  • [adrotate banner=”3″]
  • Obtain timelycommunications and  feedback that will allow you to stay aligned and change direction when needed.
  • Promote an environment of alignment and self-management.

Key Results Areas enable you to maximize the Contribution Zones (overlap) between yourself, the company and the customer, as well as the customer’s clients. Furthermore, it matches your individual aspirations with the company and customer requirements.

The diagram below indicates the all-important area of overlap in which you can make Key Results Areas work for you.

You need Key Results Areas to determine your EVA (Economic Value Add).

what is key result area

VENN Diagram of KRA's

 

key result area definition

Ask

I’m a bit confused.

What’s the difference between my position in the company, my roles and my tasks?

key responsibility areas

Answer

Your function is your job title i.e. Sales Manager.

Your roles are your different areas of responsibility.

(KRA’s – Key Results Areas), for instance:

  • Managing your team and their performance;
  • Applying selling skills to meet targets;
  • Providing technical skills training for other team members etc.

Your tasks are the activities that you have to perform in order to carry out your roles, for instance:

  • Product presentations and demonstrations;
  • Sales calls;
  • Proposals, quotations etc.

Your function is defined by the key roles you play in terms of agreed success factors.

Your roles tend to remain constant while your tasks may change in line with changing circumstances and targets.

key result area sample

Ask

Ok, how do I go about defining my Key Results Areas?

key performance areas example

Explain

Defining your Key Results Areas:

Ask yourself: My job exists to do what for whom?

What?
For Value Added?
1
2
3
4

Writing your Key Results Areas

Write down your Key Results Areas using the SMARTM process:

What?
Value Add?
S – Specific
What must be done?
M – Measurable
When is it done?
A – Achievable
Why can I do it?
R – Results
What’s in it for me?
T – Timing
When must it be done?
M – Monitor
Monitoring
key results

Advise

Having your goals clearly defined makes it easier to change something along the way if this should become necessary.

key results area

Ask

How do I go about managing my performance?

key result areas examples

Answer

Managing your performance will be no headache if you make the steps below a personal ritual that you follow conscientiously at regular intervals.

Managing your performance

  1. Review regularly – Keep a copy in your diary.
  2. Has your job focus changed?
  3. Has the company changed focus?
  4. Drop unfocused Key Results Areas and add new ones.
  5. Regularly check progress.
    • Are you on target to reach your goals?
    • Who can help?
    • What can be done to assist you?
  6. Obtain your manager’s feedback.
  7. Manage your relationship with your mentors.
key performance area

Ask

What would really help me is a tool that I can carry with me that will constantly remind me of what my roles are for the year, as well as the tasks they encompass. Oh yes, also the gaps that I have to work on to increase my competencies.

what are key result areas

Explain

To ensure that your Performance Management stays on track,  keep a copy of the SMARTM process in your diary and refer to it regularly.

key performance areas in performance management

Advise

When reviewing your KRA’s consider applying the White Hat and Black Hat thinking processes and don’t forget to inform others of changes.

My roles for the year

Once you understand personal goals determine your roles for this year:

Please insert this into your diary

ROLE 1: ……………………………………..

ROLE 2: ……………………………………..

ROLE 3: ……………………………………..

ROLE 4: ……………………………………..

key result areas of ntpc

Ask

That’s exactly what I need to manage my contribution.

key performance area

Answer

Here are some additional tips:

  • Review your KRA’s at staff meetings.
  • Review your KRA’s with your mentors.
  • Having your goals clearly defined makes reaching them easier.
  • It also enables you to identify areas of change.
  • Take responsibility for receiving and giving input; this reduces management involvement.
  • Faster growth with less management involvement results in increased effectiveness.
key result areas sample

Ask

My team leader said that Key Results Areas are central to an integrated growth plan and compensation.

What did he mean by that?

key result

Answer

Let me explain.

Some of the concepts I will mention are explained elsewhere in this book. At this stage only understand the big picture.

Your integrated growth plan, and corresponding compensation is closely connected to managing your Contribution Zone. This zone is essentially the area of overlap between yourself, the company and the customer.

There are three focus areas that are especially relevant to monitor:

  1. Career focus: What represents your interests? Where are you going in terms of your chosen career path?
  2. Results focus: What represents the interests of the company? What results are expected from you? Are they agreed and communicated?
  3. Customer focus: How effective are you? How satisfied are your customers?

The diagram below illustrates some of the mechanisms that will contribute to an integrated growth path.

The process of arriving at your Key Results Areas contribute to clarifying and communicating the agreed results expected from you. Thereafter your Key Results Areas help you stay on track in terms of the results expected from you: your roles, functions and tasks.Tools mentioned here to measure your effectiveness, like the Balanced Scorecard and the Order Cycle, are explained elsewhere in this book.

kra

Key Result Areas

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Learn the skills to effectively manage a business or team meeting for greater results!

It is all about the meeting’s purpose and outcomes

With out the clarity you should simply say no! Learn how to say by signing up for the Career Maker system on this site.

Manage business meetings with purpose and outcomes.

Business meetings need clarity, outcomes and purpose - else say NO!

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How to manage a business or team meeting

  1. Plan the meeting
  2. Talk about and listen
  3. Proud of session
  4. Vision and mission
  5. Action road forward and direction
  6. Further engagement
  7. Techniques to increase value flow
how to manage a meeting

How to manage a meeting

Plan the meeting

  • Keep the time and logistics in mind. Structure the meeting and keep the process of organizing in line to achieve the desired outcome / outcomes.
  • Choose a congenial place and time for all individuals involved in the meeting.
  • Who can contribute to the meeting with the best benefit and fit for the specific scenario and goal of the meeting? If you wish to take another person with to the meeting, decide on someone that will fit and cause stacking. Stacking means there is more than one direct benefit to more than one individual or entity involved.
  • Clarify the objective: what do all those involved hope to get out the meeting? Ensure that the expectations of all those involved are shared and calibrated with one another.

How to talk about & listen during the meeting

  • Listen in a structured manner
  • Share in a structured manner

Use the Carnegie method of opening or re-starting a conversation when you get stuck during the meeting:

  • In your mind walk down the street in which the person you are conversing with lives, see the brass plate next to the front door: ask questions about where the individual lives or where they lived.
  • Now walk into the house in your mind’s eye: talk about and ask about what you see on the walls, like photographs, pictures, paintings, ornaments and so on.
  • On top of the house, there is an airplane: where has this person traveled or where do they wish to travel.
  • On top of the airplane is a hobbyhorse: what type of hobbies do they practice and what other interests do they have.
  • On top of the plane, on top of the hobbyhorse sits grandma knitting: where does his/her family come from and what are they engaged in.
  • Identify the feelings, positive or negative, driving the other individuals in the meeting.
  • Positive and negative feelings
    • We are driven by what we desire.
    • This desire is driven as much by positive feelings as it is driven by what we do not want.
    • Humans appear to be more capable of stating what they do not want than what they do want. We seem to struggle with stating our observations about these negative feelings, the things we do not want.
  • The Issue is
    • Continually ask yourself: “It will be right when?”. Use The Issue Is model to assist in creating clarity.
    • Part of sharing in a structured manner is to be able to lead the other individuals on discovering when something will be right.
    • Statements like “The real issue is…” and “When will this be right…?” is typical of this type of conversation.
  • Rapport and Reflection
    • Build rapport by using encouraging body language and activator statements.
    • Reflect and mirror the other person’s statements to ensure you understand what is being said or asked. For example if someone makes a statement like: “You must remember to complete the letter.” You would then mirror that statement ensuring you understood the other person: “You would like me to complete the letter to John as we discussed previously, would you like me to mail it as well or do you want to read it first?.” This ensures there are no misunderstandings and possible challenging situations.
    • Allow the other person to complete what they want to say. Build rapport by using statements like, “Tell me more”, “Wow really!?”, “Is it really like that?”, “They do that?” etc.
  • Open or re-start a conversation using the Carnegie model above (see the book by Dale Carnegie: Winning friends and Influencing people for more resources).
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  • There is basic “stuff” any person on earth feel comfortable talking about. This includes subjects like family, hobbies, travel, interest, art, music and many more such subjects. When a conversation comes to a place where the other person or people are low on energy, in other words they are struggling to communicate with you, use the Carnegie method to re-start the conversation. This process can also be used to start a conversation.

What are the other person/people proud of?

Make the other person feel important

  • What are the other person/people proud of in home, career, business and relations?
  • What does he/she believe in?
  • Religious statements are taboo. When treading in the realm of personal belief, leave the other person to talk, you just listen without reacting. Be aware of making controversial statements or attacking the others’ statements. Use these methods to get the most out of a meeting; do not allow emotional reactions to sabotage the purpose of the meeting.
  • Where does the other spend most of their time?
  • What is on their minds? Things, places and people they have on their minds the most. Such information can be helpful in framing a meeting. Be really interested without probing.

Structure the vision & mission during a meeting

Structure and frame the exploration of the meeting

  • Keep the identified goal in mind
  • What are the other people about?
  • Where are they going in life?
  • What do they wish to achieve?
  • What are their dreams and aspirations?
  • When engaging in a vision / mission type conversations remember and share stories where applicable. It could make for very interesting conversation. Be careful to never attack another person’s beliefs. Some examples include:
  • Gandhi was about dignity and he ended with freedom.
    • Gandhi wanted dignity for his people. He achieved freedom; do the people now have dignity?
  • Madiba was also about dignity and we now have democracy.
    • Madiba also wanted the people to have dignity in being productive. The people now have the vote. Does having the vote bring about dignity?
  • Kennedy caused the USA to believe they are a super race, which caused Vietnam.
    • Kennedy made America invincible by putting the first man on the moon. America believed they could not lose in Vietnam.
  • These are strong examples to use, but if you do not understand the purpose of a meeting, the outcome for your company, project or personally might be the same!

Action road forward and direction

Ask and answer questions like:

Where will you be?

What will you do?

For whom will you do it?

What will the result be?

  • What is the direction we want to go according to the information gathered from the meeting? What alternatives do we have? Develop alternatives using methods like “Asking questions”, “Strawmen” and Edward de Bono’s PO “.
  • Ask questions like:
    • “What else?”
    • “Together with?”
  • Strawmen:
    • One can create it and then burn it, no emotions or structure attached to it. Facilitate out of the box thinking.
    • One is able to develop new ideas without having to defend; there is nothing to defend because it is a Strawmen.
  • Edward de Bono’sPO:
    • Edward de Bono’s PO works in the same manner. One asks the question: “What is PO?” PO is nothing; it can thus be anything one wants it to be. It belongs to nobody and means nothing so PO can be anything you want it to be; again without having to defend it.
  • Orders first or missionary
    • If the project must have orders to sustain it then how does one go about getting orders?
    • If the project is missionary, it is an organization or individuals personal passion, who provides the resources?
  • Are the Seven risks of businesscovered?
    • Seven risks of business, which applies to any project as well.
    • Cover each of the risk areas with co-opted STORRGIES, in other words – obtain external resources that will cover the gaps identified in the project.

Further engagement

  • Conclude and agree who does what, where, when and why?
  • Determine if Venn diagram overlaps exist or not.
  • Venn diagrams
    • A Venn diagram gives a graphic representation of the different stakeholders involved in the possible project. There where the overlap between the areas exists is where you can test the possibility of further engagement and value-add.
  • Have clear next actions .
  • What is the time and place for what needs to happen next?
  • What other people must be involved?
  • Which resource needs to be added or identified?
  • What is the desired outcome of further engagement or of the actions decided upon in the meeting?

Techniques to increase value flow

Each technique you make yours will serve you for life.

  • Continuously add value using these techniques.
  • Grow and diversify communication skills .
  • Mature listening skills
  • Practiced questioning skills

Use and learn old techniques like “Feel Felt Found” to associate with and learn from.

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